[Hiring] Inside Sales & Service Coordinator @Minerals Technologies

Role Description

The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and support for existing customers. The overall objective is to maintain the daily workflow required to develop opportunities and provide a customer-centric experience.

Inside Sales

• Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.
• Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests.
• Maintain current documentation for the Performance Minerals intranet resources.
• Act as a liaison for established distributor relationships.

Pricing Implementation

• Manage Master Price document (MPAL) real-time updates.
• Act as gatekeeper for price changes and new price implementations against published approval limits.
• Interface with Billing and CSR teams to ensure accurate order invoicing.
• Investigate payment discrepancies to point of resolution.
• Coordination of communications for pricing announcements.
• Track and process distribution channel rebate claims and commission payments.

Reporting & Data Analysis

• Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement.
• Maintain ownership of the PMIN Division’s Salesforce CRM system.
• Maintain or Develop Sales Pipeline Dashboard Reports.
• Ensure input data is kept up to date.

Customer Service Support

• Develop a fully integrated understanding of core customers and product lines.
• Support the PMIN division’s CSRs as a flex team member with the ability to pick up additional order management in times of demand surges.
• Develop standard work and reference documentation for CSR teams across the Performance Minerals division.

Management of Special Projects

• Participate in various special projects as needed.

Qualifications

• 4-year college degree required.
• Must have excellent Microsoft Word, Excel, PowerPoint, and communication skills.
• Strong background in math, a basic understanding of science/chemistry, and keen attention to detail is preferred.

Requirements

• Limited travel may be required.
• Ability to work independently, be dependable, and maintain confidential information.
• Constant contact with individuals internal and external to the organization at all levels.
• Full-time, Monday-Friday with normal scheduled hours of 8:00 AM – 4:30 PM. Occasional overtime may be required.

Benefits

• Competitive pay, commensurate with experience.
• Health/Dental/Vision plans.
• 401k company match.
• Life Insurance.
• Short Term Disability & Long-Term Disability.
• Educational Assistance.
• Employee Assistance Plan.