[Hiring] Inside Sales Account Manager @LAPP Americas

Role Description

Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include:

• Making outbound calls to customers
• Processing requests for quotes
• Processing orders
• Supporting the full sales process
• Maintaining and developing quality relationships with clients
• Following up with customers

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing
• Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction
• Act as a liaison between the customer and departments within LAPP to ensure satisfaction based on the customer’s needs, costs and time constraints
• Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact
• Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities
• Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY, reconnecting with lapsing and lapsed customers and ultimately driving spec
• Follows up on Quotations by contacting customers by phone, email, or through the Sales managers
• Assist in obtaining market data (including but not limited to competitor part numbers and pricing), and provide feedback to Management, Product management, and Sales Teams as needed
• Assists customers to improve delivery dates by initiating expedites in SAP along with CSR
• Receives, enters, and verifies orders from customers
• Track and manage win ratio and profitability based on set expectations
• Processes sample requests

Qualifications

• Bachelor’s degree from a College or University program
• Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales. Experience in the wire and cable industry preferred

Requirements

• Fluency in English written and spoken is required
• Fluency in French is preferred
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Proficient in Microsoft Office Suite (specifically Excel) and using the Internet and Lotus Notes Database programs
• Experience with SAP is a plus

Benefits

• Base salary range for this role is $75,000 - $85,000 CAD
• Participation in LAPP's bonus plan
• Comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, Paid Holidays, 401(k), HSA/FSA, Life Insurance, and more

Company Description

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,800 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition. We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.