[Hiring] Direct Retail Account Manager @Collectivus

Role Description

We are looking for a commercially driven Account Manager – Direct Retail (D2R) to expand Dragon Shield’s direct retail presence across North America. This role is focused on building strong retail partnerships, increasing market penetration, driving sell-through, and bringing Dragon Shield directly to local game stores and retail communities.

• Grow the Direct Retail Channel:
  • Own and grow a portfolio of direct retail accounts across North America.
  • Identify, prospect, and convert new retail opportunities while expanding existing customer relationships.
  • Develop account growth plans that increase product assortment, shelf presence, and revenue.
• Build Strong Retail Partnerships:
  • Act as the primary point of contact for assigned retailers and develop trusted, long-term relationships.
  • Understand retailer needs and recommend the right product mix to support customer demand and business growth.
  • Conduct regular business reviews and maintain proactive communication across planning cycles and launches.
• Drive Sell-Through and Market Presence:
  • Partner with retailers to improve inventory planning, promotional execution, and overall sell-through performance.
  • Support new product launches and seasonal initiatives from announcement through execution.
  • Represent Dragon Shield at trade shows, conventions, retail visits, and gaming events.
• Bring Market Intelligence Back to the Business:
  • Gather customer and market insights to influence product strategy, promotions, and future opportunities.
  • Track competitive trends and share recommendations that strengthen Dragon Shield’s market position.
  • Collaborate with Sales Leadership to improve tools, processes, forecasting, and channel strategy.

Qualifications

• 3–5+ years of experience in B2B sales, retail account management, business development, or channel sales.
• Demonstrated success managing and growing retail customer relationships.
• Experience building a pipeline and driving revenue growth—not just maintaining accounts.
• Strong communication, presentation, and negotiation skills.
• Comfortable operating independently in a fast-paced, entrepreneurial environment.
• Willingness to travel approximately 10%.

Requirements

• Experience working with local game stores (LGS), hobby retail, specialty retail, or collectibles channels.
• Background in gaming, tabletop, toys, consumer products, or lifestyle brands.
• Familiarity with direct retail sales motions and field account management.
• Passion for TCG communities and knowledge of Dragon Shield products.

Benefits

• Build and shape Dragon Shield’s direct retail growth strategy across North America.
• Own customer relationships and make a visible commercial impact.
• Join a passionate, entrepreneurial team operating at the center of gaming and community.
• Work for an iconic brand with ambitious growth plans.