[Hiring] Head of Inside Sales & Customer Experience @SavATree

Role Description

The Head of Inside Sales & Customer Experience will design, stand up, and lead centralized customer-facing functions that enable greater consistency, faster responsiveness, and a best-in-industry customer experience across all Thrive brands and markets—while preserving strong partnership with field leadership.

• Own the strategy, operating model, and performance of Thrive’s centralized Inbound Lead Response and Inside Sales teams.
• Build scalable teams, define best practices & KPIs to drive organic growth and retention.
• Ensure every customer interaction reflects Thrive’s commitment to the customer experience and each local brand’s commitment to service.

Qualifications

• Proven experience leading inside sales and/or customer experience organizations of at least 30 employees.
• 10+ years of phone-based inside sales experience, with at least 5 years spent leading a team, with a proven track record of individual and team goal attainment.
• Strong B2C background with high-volume customer interactions across phone and digital channels.
• Demonstrated success building and scaling centralized, customer-facing functions.
• Data-driven operator with strong judgment around balancing growth, cash performance, and customer experience.

Requirements

• Experience building inside sales, CX, or contact center organizations from the ground up.
• Home services experience, particularly recurring-service businesses (e.g., lawn care, pest control, HVAC maintenance).
• Experience partnering effectively with field leadership in a distributed, multi-location environment.
• Experience integrating acquired businesses into a shared services model.

Benefits

• Salary: $180,000-$200,000 Per Year ($234,000-$260,000 OTE including target annual bonus).
• Additional Compensation: Equity Participation.
• Travel: Up to 10%.
• Location: Remote (candidates in CST or EST time zones preferred).