[Hiring] Founding Account Executive @Phonely

Role Description

We’re hiring an Account Executive who can own revenue end-to-end and bring a meaningful network of buyers who run or rely on call centers.

This role is for an AE with a real book of business. You have relationships with decision makers at companies that use call centers (in-house or outsourced), especially where calls drive revenue:

• Lead qualification
• Appointment booking
• Inbound sales
• Customer operations

You do not need to have sold this exact product category before. You do need to know the people, understand how these teams buy, and be able to run a tight enterprise sales process.

What you will do:

• Own a quota and full-cycle deals from first meeting through close
• Source pipeline through your network plus targeted outbound, with a focus on call center heavy operators
• Lead discovery around call flows, booking rules, transfers, QA, compliance constraints, and success metrics
• Build champions and multi-thread across Ops, Rev, CX, and technical stakeholders
• Drive a structured deal process: mutual action plans, evaluation criteria, ROI, security, and procurement
• Partner with Solutions and Customer Success to scope pilots and align on success criteria before signature
• Maintain accurate pipeline hygiene and forecasting
• Capture product feedback and market intel and loop it back to leadership

Qualifications

• Five or more years of closing experience (mid-market and or enterprise)
• A demonstrable book of business: relationships with operators and executives at organizations that run or heavily use call centers
• Experience selling into at least one of: insurance, home services, pay per call, BPOs, lead gen, or other high volume phone driven businesses
• Strong discovery and executive communication, you can speak outcomes, not features
• Comfortable with technical topics at a practical level (integrations, CRMs, call routing, data flows) without needing to be an engineer
• High ownership, strong follow-up, and consistent deal control

Requirements

• Existing relationships with call center leaders, heads of CX, heads of sales ops, lead gen owners, or BPO leadership
• Experience with Twilio, Ringba, Five9, Genesys, NICE, Talkdesk, Dialpad, Aircall, ServiceTitan, Salesforce, HubSpot
• Prior experience selling call center services, telecom, CCaaS, dialers, QA, WFM, or lead gen products

Benefits

• Small team, high standards
• Direct access to leadership
• A product that is already proven in production
• Real ownership over revenue
• Meaningful input into go-to-market