[Hiring] Field Based Account Manager @Shell

Role Description

Are you looking for an opportunity to play a key role in helping the world’s leading Mobility provider and the world’s largest retailer achieve their business objectives? Working in Mobility gives you an opportunity to be part of the most customer-facing business in Shell, influence one of the most recognizable brands in the world, enhance employee’s commerciality and make a global impact.

Shell Mobility is the world’s largest mobility retailer with a global footprint across 80 markets, a network of 47,000 mobility locations serving 33 million customers every day and over 60,000 EV charge points. Shell Mobility’s mission is ‘Making Life’s Journeys Better’. To be the most preferred destination for customers to fuel, charge up and replenish. We win or lose by how well we serve and deliver each customer visit and transaction.

The role includes all sales related and account management activities:

• Sales of services like telematics, EV 360 solutions.
• Driving and following up dunning and admin escalation.
• Responsible for the Shell Business Mobility Commercial Road Transport (CRT) Accounts in South Germany.
• Sell the full portfolio of products, including Diesel, bioLNG, Shell Renewable Diesel, E-Mobility Solutions.
• Explore partnerships in line with the needs of CRT customers.

The CRT Field Based Account Manager is expected to maintain and grow value for Shell through:

• Ownership and management of a significant opportunity pipeline, tracked and delivered through Salesforce.
• Identification and mitigation of churn risk in the existing portfolio of customers.
• Understanding customers’ immediate and long-term needs to tailor offers and services.
• Conducting value-led negotiations through in-depth understanding of Customer Value Propositions (CVPs).
• Building and maintaining a clear stakeholder map for each customer.
• Consistently applying and role modelling ‘Sales 1st’ standards.
• Building and utilizing knowledge of market development and competitors.
• Collaborating with stakeholders internally to ensure best in class customer service.
• Complying with HSSE Life Saving Rules.

Qualifications

• Proven relationship management skills.
• Clear commercial acumen.
• Relevant sales experience in managing Commercial Road Transport / Fleet accounts.
• A performance-driven, ‘can do’ mindset.
• Ability to manage competing priorities effectively.
• Strong knowledge of current and future CVPs.
• Customer-centric approach.
• Entrepreneurial “self-starter” mindset.
• Passion for sales, customers, and closing deals.
• Experience in prospecting/cold-call sales, value selling, negotiation of high value contracts.
• A valid driver’s license.
• Fluency in German and English.
• Permanent residence in Hessen, Rheinland-Pfalz, Nordbayern or Baden-Württemberg.

Requirements

• This role is fully remote and home-office based in the region.
• Frequent travel accounting for approximately 60% of working time.

Company Description

Shell is an Equal Opportunity Employer.