[Hiring] Federal Account Manager @Avaya

Role Description

AVAYA has a unique opportunity for an experienced Federal Account Manager to drive strategic growth across the U.S. State Department—including related organizations. The ideal candidate will have a proven track record of selling enterprise communications, cloud, and/or cybersecurity solutions into complex federal environments and possess deep knowledge of the US State Department acquisition landscape. A Top Secret Security clearance is required for this role.

This individual will be responsible for:

• Developing executive relationships, identifying and closing new business opportunities, expanding existing accounts, and positioning Avaya's secure communications portfolio including cloud voice and collaboration solutions to support mission-critical operations.

What you can expect to do:

• Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts.
• Build and maintain trusted relationships with senior leaders across the Department and industry partners.
• Identify, qualify, and close new business opportunities while expanding Avaya's footprint within the accounts.
• Position Avaya's secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions.
• Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles.
• Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions.
• Develop and execute account strategies aligned with the State Department modernization initiatives, digital transformation, and mission objectives.
• Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools.
• Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs.
• Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives.
• Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment.
• Represent Avaya at federal industry conferences, customer engagements, and technology events.

Qualifications

• 10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the State Department and/or other Federal organizations.
• Demonstrated success managing complex, strategic accounts and consistently exceeding sales objectives.
• Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors are strongly preferred.
• Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions.
• Working knowledge of FedRAMP cloud environments is strongly preferred.
• Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies.
• Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles.
• Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities.
• Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills.
• Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes.
• Ability to travel as required to support customer engagements, industry events, and executive meetings.
• This remote position can be based anywhere in the Northeast with preference for Springfield, Virginia area.
• Active U.S. TOP Secret Security clearance is required.

Requirements

• 10+ Years of Experience
• Bachelor degree or equivalent experience
• Master Degree is preferred

Company Description

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.