[Hiring] Entry-Level High-Value Account Prospecting @The Sydney Call Centre

Role Description

Are you a motivated self-starter who thrives in fast-paced environments and wants to launch a career in sales? We’re looking for Account Prospecting Representatives to join our high-energy team and help drive growth for one of the world’s leading Business Process Outsourcing (BPO) companies. This is a remote, entry-level role with guaranteed base pay and uncapped bonus potential perfect for individuals who are coachable, goal-oriented, and ready to make an impact.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Qualifications

• Must be 18 years or older
• Bachelor’s degree or equivalent work experience
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office and Windows OS
• Highly reliable, organized, and self-motivated
• Strong problem-solving, multitasking, and time management skills
• A customer-first mindset with empathy and professionalism
• Team-oriented with a desire to grow and succeed

• Preferred (Not Required): 1+ year of experience in customer service, inside sales, technical support, or administrative roles especially in a contact center environment
• Experience working in state or federal programs is a plus

Requirements

• Lead Generation: Identify and qualify new prospects through outbound calls, email campaigns, social media, and referrals.
• Campaign Execution: Plan and execute targeted outreach campaigns to high-value prospects.
• Sales Outreach: Make introductory calls and clearly communicate the value of MCI’s call center outsourcing and staffing solutions.
• Appointment Setting: Schedule meetings between qualified leads and the MCI executive team.
• CRM Management: Log all interactions, track progress, and maintain accurate records in the CRM system.
• Market Research: Stay informed about competitors and industry trends to refine targeting strategies.
• Storytelling: Craft compelling narratives around MCI’s services to engage and convert prospects.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.