[Hiring] Enterprise Client Executive @Bertelsmann

Role Description

The Client Executive role is an individual contributor position that proactively manages a set of designated accounts by cultivating and maintaining relationships through critical activities throughout the client lifecycle stages of adopt, engage, expand, and retain. The Client Executive is also responsible for leading proactive lead generation activities including account-based marketing approaches, event attendance, marketing generated lead follow up and “on the ground” relationship building. This role will be working in our Acute Care vertical.

• Serving as the main point of contact to our largest and highest value clients, related to retention and growth and expansion opportunities.
• Dedicating time to an analysis of each individual customer’s key objectives, and integrating such considerations in sales approach or suggested products.
• Applying knowledge of how products address customer needs, as well as propensity to stay up to date with internal and competitor product development.
• Remaining engaged in customer satisfaction issues until a solution is reached, maintaining objectivity, a high level of business acumen, and addressing root problems.
• Supporting specific marketing programs, lead generation campaigns, and targeted sales activities.
• Attending relevant industry events, conferences, and networking opportunities to promote Relias’ offerings and develop client relationships.
• Partnering closely with internal teams (marketing, Solutions) as needed to align on client strategies and share insights to help drive overall business goals and objectives.
• Other duties as assigned.

Qualifications

• 7+ years Account Management experience in the healthcare market.
• Proven record of exceeding sales quotas over an extended period in SaaS, consultative sales within the last 3 years.
• Proven track record cultivating new relationships and passion for client success.
• Proven ability to navigate internal departments to produce results for clients and company.
• Bachelor’s degree in business or healthcare field.
• The ability to travel ~25-50%.

Requirements

• Client Relationship Management – ability to effectively manage and nurture client relationships to achieve mutual success.
• Consultative Selling – ability to engage prospects and clients in a relationship-driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions.
• Sales Tool Management – utilization of sales enablement tools to support the sales process and improve overall client experience.
• Adaptability – ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments.
• Communication – skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received.

Benefits

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.
• Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science.
• Professional development gained from conference attendance and participation in organizations like NC Tech.
• Onsite 321 Coffee Shop providing free coffee and pastries to employees.