[Hiring] Enterprise Account Manager @Keeper Security

Role Description

Keeper is hiring a driven Enterprise Account Manager to join our high producing B2B sales division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

As an Enterprise Account Manager, you will:

• Work with an established client base and be responsible for growing revenue in these accounts using our industry-leading solutions.
• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows.
• Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts.
• Build strong relationships and interact with executives and C-Level customer contacts.
• Work with strategic clients to manage and negotiate contract renewals, cross-sells, and upsells.
• Expand Global Accounts across other business units and geographies.
• Use strategic selling motions to create meaningful relationships across existing and new teams with an account.
• Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews.
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
• Advise customers on best practices for securing and protecting their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas.
• Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives.
• Contribute towards the development of a strong team environment by upholding high work standards.
• Go the extra mile to ensure our customers are supported and successful.
• Create and present technical solutions to the C-Suite and executive boards.
• Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company.

Qualifications

• 5+ years of experience in full cycle or strategic growth SaaS sales; experience with growing enterprise accounts required.
• Strong technical knowledge as it pertains to identity management software (SSO, Directory etc), implementation, onboarding & support.
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
• Experience working with and selling to enterprise organizations, C-Level Executives, IT and Cyber Security Executives.
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
• Aptitude for learning software; strong with business applications.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Working knowledge of Salesforce.com and Salesloft.
• Undergraduate degree preferred (BA/BS).
• Experience working in the Cybersecurity or IAM industry is required.

Requirements

• 5+ years of experience in full cycle or strategic growth SaaS sales; experience with growing enterprise accounts required.
• Strong technical knowledge as it pertains to identity management software (SSO, Directory etc), implementation, onboarding & support.
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
• Experience working with and selling to enterprise organizations, C-Level Executives, IT and Cyber Security Executives.
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
• Aptitude for learning software; strong with business applications.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Working knowledge of Salesforce.com and Salesloft.
• Undergraduate degree preferred (BA/BS).
• Experience working in the Cybersecurity or IAM industry is required.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401 k (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).