[Hiring] Enterprise Account Manager @Afresh

Role Description

Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers. By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter decisions across their entire enterprise.

Following record-breaking 70% revenue growth in 2025, we have scaled to 6 enterprise-grade solutions, with solutions live in over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone.

If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines how the world eats, there is no better time to join us.

What You'll Do

• Revenue & Expansion Ownership
  • Sole Owner of Revenue, Retention, and Expansion Targets.
  • Directly own the financial health and growth of a strategic account portfolio.
  • Secure 100% retention on existing accounts while driving year-over-year expansion.
• Strategic Partnership Mandate
  • C-Suite Relationship Management: Establish and maintain relationships with a multi-threaded network of executive sponsors up to the C-suite level.
  • Customer Quarterback: Serve as the single point of accountability for all external interactions.
  • Continuous Strategic Discovery: Lead consistent and frequent executive-level discovery sessions.
  • Trusted Advisor: Serve as a thought leader in the retail/grocery technology space.
  • Executive Business Reviews: Design and lead sophisticated, data-driven Quarterly Business Reviews (QBRs).
• Internal Advocacy & Alignment
  • Executive Coordination: Act as the primary orchestrator between the customer's leadership and Afresh’s leadership team.
  • Product Strategy Alignment: Partner closely with Afresh’s Product organization.
  • Operational Excellence: Collaborate with our Operations team to monitor system performance.
• Commercial Execution
  • Commercial Leadership: Lead highly complex negotiations for multi-year renewals and expansion contracts.
  • Full Sales Cycle Ownership: Run the full sales cycle for new opportunities within the existing account footprint.
  • Strategic Commercial Defense: Proactively analyze the account's total addressable spend.
  • Marketing: Develop internal and external communication plans.
  • Partnership Evangelism: Systematically transform executive sponsors into active, high-impact evangelists.

Qualifications

• 8+ years of experience in enterprise sales, consulting, or strategic account management within a technology company.
• Experience in supply chain or retail/grocery industries is a strong plus.
• 3+ years of experience generating new business within enterprise accounts (Fortune 100 Companies).
• Demonstrated track record of achieving high retention (95%+) and significant expansion within a strategic account base.
• Proven ability to understand complex technology solutions and platforms.
• Exceptional executive presence, proven success in engaging and influencing C-suite leaders.
• Proven ability to navigate organizational complexity and internal politics.
• Proven ability to operate with autonomy in a fast-paced start-up environment.
• Excellent verbal and written communication, presentation, and relationship management skills.
• Ability to travel up to 50% to meet the needs of a strategic, geographically dispersed customer portfolio.
• BA/BS required.

Requirements

• This is a 100% remote position with travel up to 50% required.
• This position is not eligible for company sponsorship.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your family.
• Dedicated mental health support and counseling services.
• Competitive base salary, meaningful equity (U.S. employees), and a 401(k) program with a generous company match.
• Home office stipend and "Coworking Wallets" for flexible workspace access.
• Annual professional development budget to master new skills.
• Monthly stipends for "Betterment" (wellness/lifestyle) and telecommunications.
• Flexible paid time off to recharge.