[Hiring] Enterprise Account Executive @Quiq

Role Description

The Enterprise Account Executive is a critical role on our go-to-market team. We’re looking for an elite, full-cycle account executive who can both break into the world’s best brands and grow the accounts they land.

At Quiq, you’ll work with C-level executives, customer experience and support leaders, and product and engineering teams at enterprises who are building next-generation customer experiences with Quiq.

As an Enterprise Account Executive, you will own the full account lifecycle:

• Prospecting and landing new enterprise and strategic logos
• Renewal, upsell, and cross-sell
• Setting the strategic vision for your territory
• Directing resources to support that strategy
• Executing sales at a tactical level to grow the business

Responsibilities

• New business:
  • Exceed prospecting activity, pipeline, and account-landing goals on a quarterly basis
  • Continually build a pipeline of new business opportunities
  • Develop and manage relationships with prospects in your named account list
  • Identify, manage, and attend industry events and user groups to generate market awareness
• Account growth & renewals:
  • Proactively manage the renewal process for accounts in your book of business to ensure continued adoption of the Quiq product
  • Proactively build a pipeline by identifying upsell and cross-sell “add-on” opportunities within the existing customer base
  • Go deeper and wider in accounts to drive adoption of Quiq across multiple business functions
  • Work with Client Success and Marketing to execute multi-touch strategies for penetrating and expanding accounts
• Across the full account lifecycle:
  • Become a product and solutions selling expert; conduct discovery calls, presentations, and demos with prospects and customers
  • Demonstrate and sell value to key stakeholders during fast-moving, complex sales cycles
  • Track all opportunity and account details — including use case, purchase timeframes, next steps, and forecasting — in Salesforce CRM
  • Own a quota spanning new business, expansion and renewals; achieve pipeline and revenue targets
  • Measure success via regular tracking of pipeline, customer retention, and revenue growth opportunities
  • Understand and communicate the nuances of the Quiq product to technical buying teams
  • Travel to industry events and customer/prospect on-sites, 1-2 times per month

Qualifications

• 8+ years of enterprise software sales experience, spanning both new-logo acquisition and growth of large enterprise / strategic accounts
• 3–5+ years’ experience with Contact Center, Customer Experience, Customer Support, or AI agents
• Demonstrated experience expanding the depth and width of account relationships in large organizations, alongside a track record of landing new enterprise logos
• A passion for solutions-oriented, consultative sales
• Demonstrable record of setting and exceeding sales goals across both new-business and renewal/expansion targets
• Current personal experience with AI tools and understanding of LLMs
• Strong understanding of developing human-centric CX experiences, customer journey mapping and use case development
• Outstanding written and verbal communication, presentation, and cross-functional leadership skills
• Strong executive presence and ability to foster deep relationships with prospects and customers
• Strong math skills for pipeline, quota, and forecasting work

Requirements

• Love hunting into new accounts as much as you love growing existing ones
• Can work across functions to orchestrate a strategic growth plan
• Are curious and like to adopt new technologies
• Are not afraid of hearing “no”
• Possess strong business acumen and strive to understand customers’ businesses and goals
• Are a team player with a high level of integrity and a desire to assist your team and customers
• Have a proven capacity to develop relationships
• Are scrappy and resourceful — you might not have all the answers, but you know how to find them

Benefits

• Market-competitive total compensation package
• 100% company-paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options