[Hiring] Deal Desk Manager @Horizon3

Role Description

The Deal Desk Manager will be responsible for managing order processes and supporting deal desk activities in the APJ region. This role requires 3 to 5 years of experience in order management and deal desk responsibilities, ensuring smooth and efficient sales operations. Ability to manage multiple priorities and work cross-functionally is a must.

Key Responsibilities:

• Order Management: Manage and process sales orders, ensuring accuracy and timely fulfillment.
• Deal Desk Support: Support the Deal Desk by reviewing and approving sales deals, ensuring compliance with company policies.
• APJ Compliance: Ensure all deals adhere to regional requirements, including tax rules for Singapore, Australia, Japan, and India GST.
• Multi-Currency Operations: Manage pricing and quote-to-cash workflows across key regional currencies (SGD, AUD, JPY, NZD, and USD).
• Cross-Border Withholding Tax (WHT): Knowledge of cross-border withholding tax certificates, double taxation avoidance agreements (DTAA), and tax residency forms required for Asian enterprise buyers.
• Finance & Provisioning Alignment: Coordinate with Finance and Provisioning teams to ensure accurate billing setup, multi-currency handling, and timely provisioning of software.
• Legal Collaboration: Work cross-functionally with Legal using our Streamline AI tool to manage contract reviews, routing, and approvals.
• CRM Maintenance: Maintain and update sales order records in the CRM system.
• Process Efficiency: Assist in the development and implementation of process strategies and initiatives to operate more efficiently.
• Sales Enablement: Provide training and support to the sales team on order management, legal workflows, and deal desk processes.
• Issue Resolution: Resolve any issues related to sales orders and deal approvals promptly.
• Data Integrity: Ensure data accuracy and integrity in all sales operations activities.
• RFP & VRA Ownership: Coordinate, complete, and submit Requests for Proposals (RFPs) and Vendor Risk Assessments (VRAs) to clear compliance hurdles for the APJ region.
• Interdepartmental Liaison: Serve as connective tissue between APJ Sales, Global Finance, and Legal.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3 to 5 years of experience in Deal Desk, Revenue Operations, or Order Management roles.
• Proficiency in CRM systems (e.g., Salesforce), Quote-to-Cash, and other relevant sales and AI tools.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best.
• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.