[Hiring] Customer Success & Sales Specialist @Payoneer

Role Description

This role operates in a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

• Manage and grow a large pool of small existing client relationships.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies.
• Perform outbound outreach, including calls, identify opportunities, activate customers, and drive commercial outcomes.
• Design and execute multi-channel strategies to reach customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Drive retention and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

Qualifications

• Bachelor's degree, preferably in business or engineering.
• Fluent in English and Ukrainian.
• 2+ years of account management, sales, business development or other relevant experience.
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• High level of organization, focus, and ability to work under pressure.

Requirements

• Experience with CRM platforms like Sales Force and expertise in sales reporting.
• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.
• Proven track record in working with international clients across diverse industries.
• Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

• Act as our customer’s partner on the inside, learning what they need and creating what will help them go further.
• Do it. Own it. Being fearlessly accountable in everything we do.
• Continuously improve, always striving for a higher standard than our last.
• Build each other up, helping each other grow, as professionals and people.