Role Description
Supports the sale and implementation of selected technical or complex products, services and solutions. Responsible for displaying a comprehensive understanding of the technical aspects of our company's products and services and how they integrate into the customer's operations, consistent with a "bundled" or "solution" oriented approach to obtaining new business. Builds customer confidence in our company's technical solutions, and addresses all technical objections/concerns from prospective customers throughout the sales cycle. Functional responsibilities may include:
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Pre-proposal discussions with potential customers either in person or via conference call.
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Developing and delivering customized client proposals, demonstrations and presentations.
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Consulting in technical sales strategy for customers.
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Assisting in proposal preparation, pricing recommendations and implementation support.
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Training sales team with product technical details.
ESSENTIAL FUNCTIONS:
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Provides presales technical expertise to the sales team and customers during the sales process.
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Provides technical input into RFP bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
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Assists in sales calls by assessing business needs through customer discussions and interactive βwhite-boardingβ sessions/meetings.
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Develops and presents technical proposals of how organization's products can meet customer needs and be integrated and implemented with customer's systems and equipment.
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Conducts product/solution demonstrations as required.
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Prepares and presents customer systems/equipment requirements to Technology, Operations, Systems and Product Management teams to ensure successful customer integration and implementation of products.
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Installs and demonstrates the organization's products at customer sites post sale, or provides detailed client requirements to the implementation team during hand-off.
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Maintains up-to-date and comprehensive knowledge of our own and competitors' products and/or services, and informs product management of suggested enhancements or changes to our products in order to remain competitive.
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May support the activities of sales staff at events/trade shows.
Qualifications
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Bachelor's degree, or equivalent work experience.
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Typically eight to 10 years of related experience, preferably selling multiple, complex integrated solutions to a variety of customers.
Requirements
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Demonstrated consultative, solutions-based selling background and experience.
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Proficient technical and analytical acumen.
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Considerable knowledge of products and solutions in primary area of responsibility as well as related products and solutions offered by other business lines.
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Solid proficiency demonstrating complex/software based solutions.
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Proficient in working effectively with a variety of function groups to assemble customer solutions.
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Effective presentation, training, verbal and written communication skills.
Benefits
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Healthcare (medical, dental, vision).
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Basic term and optional term life insurance.
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Short-term and long-term disability.
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Pregnancy disability and parental leave.
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401(k) and employer-funded retirement plan.
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Paid vacation (from two to five weeks depending on salary grade and tenure).
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Up to 11 paid holiday opportunities.
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Adoption assistance.
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Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.