[Hiring] Commercial Accounts Representative @OPENLANE

Role Description

We’re looking for a Commercial Accounts Representative with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth.

• Key focal point in delivering daily solutions on customer operational commitments and requirements.
• Build and maintain close customer relationships, internal and external.
• Monitor and maintain website operations and deliver solutions while keeping to service level agreements.
• Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.
• Assist in the operational setup of new customer requirements.
• Coordinate and follow through on resolution of bugs and issues on a daily basis, including escalations.
• Develop and maintain detailed knowledge of process documentation for assigned programs.
• Manage the movement of vehicles through a series of processes from consignment through post-sale.
• Ensure effective roll-out of new processes and/or changes to existing program rules and procedures.
• Ensure best practices are followed on a regular basis.
• Coordinate issue resolution between internal and external teams.
• Assist other Commercial Accounts Representatives in the event of vacations, personal days, and increased volumes.
• Act as a support role in the absence of the Department Manager or Program Manager.
• Perform other duties as requested by the Department Manager.

Qualifications

• 2 to 3 years in a Commercial Account Representative role or equivalent.
• Experience in managing client relationships on a logistical role.
• Strong business acumen and interpersonal skills.
• Strong verbal and written communication skills.
• Strong organization and analytical skills.
• Self-motivated and multi-tasking oriented.
• Automotive and Remarketing knowledge, is a plus.
• Knowledge of Google Workspace and Salesforce CRM, is a plus.

Requirements

• Detail Oriented: Ensure sales vehicles meet account specifications.
• Customer-Focused: Provide prompt, courteous service and resolve customer issues in a friendly manner.
• Adaptable: Demonstrate flexibility in handling changing work environments.
• Proactive: Identify and address areas of concern, involving leadership as necessary.
• Collaborative: Work closely with other teams and stakeholders to identify and address concerns.
• Driven: Motivate team members to achieve goals.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Paid Vacation, Personal, and Sick Time.
• Paid maternity and paternity leave (US).
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
• Robust Employee Assistance Program.
• Employer paid Leap into Service Day to volunteer.
• Tuition Reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.