[Hiring] Billing & Sales Representative @Connex Telecommunications Inc.

Role Description

We are looking for exceptional Billing and Sales Representatives who are dedicated to driving sales and providing excellent customer service. You’ll be supporting Internet, Digital Phone and Cable TV subscribers over the phone to resolve billing issues, while also looking for opportunities where we can turn these calls into a sale.

• Provide exceptional customer service and problem solving by responding to inbound calls.
• Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments.
• Identify where sales can be made, and push for sales on billing calls.
• Be an active listener who can show empathy and patience in a non-scripted environment.
• Resolve customer inquiries.
• Work in a fast-paced, high-volume environment.
• Be comfortable with change.
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution.
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction.

Qualifications

• Stellar attendance and punctuality are a must.
• Minimum 1-year customer service experience preferred.
• Ability to receive and implement ongoing feedback/coaching.
• Exceptional customer service and interpersonal phone etiquette skills.
• Comfortable with technology, the Internet, Windows, and competent typing skills.
• Ability to successfully employ de-escalation strategies.
• Strong oral/written communication skills.
• Must be results-oriented.
• Motivated to be a consistent performer.
• Availability to be scheduled between 8am and 9:30pm Mon-Sun.

Requirements

• Schedule Availability: Mon-Sun between the hours of 8am – 9:30 pm EST (rotating shifts).
• Wage: $16 /Hour.
• Location: Work from home (In-office work available).
• Additional information: Candidates must be legally able to work in New Brunswick, Canada.
• Candidates should not be convicted of a criminal offense for which a pardon has not been received.

Benefits

• An Amazing Team of Coworkers and Support Staff.
• Fun Work Culture that Appreciates You.
• Medical, Dental and Vision Benefits after 6 Months.
• Career Advancement - We promote from within; advance your career through your actions!