[Hiring] Clinical Software Sales Specialist @Carestream Dental

Role Description

The Clinical Software Sales Specialist is the clinical voice of the inside sales team. You will show dentists how our imaging software and clinical applications fit into real implant and diagnostic workflows, turn trials into paying subscriptions, and give our reps the clinical confidence to sell software. This is a new role, created as the team shifts from following up on inbound equipment leads to proactively selling software and equipment.

You’ll work alongside inside account managers, SwissMeda Customer Success Representatives, and equipment sales, and you’ll be the person they bring in when a dentist asks “will this work for my cases?”

Key Responsibilities:

• Demos and clinical selling
• Run live, case-based demos for dentists and their teams, ideally on the practice’s own anonymized scans.
• Show how an AI surgical guide is planned and reviewed for one- and two-site implant cases, and when a case should move into SMOP.
• Handle clinical questions and objections that inside account managers can’t, from guided versus freehand placement to implant system compatibility.
• Join calls with inside account managers and equipment reps on software opportunities.
• Equipment and access: demo environment with CSI8, CSD 3D Premium, and SMOP.
• Position will support US & Canada markets and will be expected to work between those normal business hours.
• Trials and onboarding
• Coordinate every CSD 3D Premium trial: kickoff call, planning the first case with the dentist, and follow-up through conversion.
• Partner with the SwissMeda Customer Success team on trial-to-paid conversion and early customer success.
• Spot accounts ready to move up to SMOP or add Embedded Pearl AI and hand them back to the account owner.
• Enabling the team
• Teach clinical foundations to inside account managers: implants, CBCT, guided surgery, and the software workflow.
• Help certify reps by scoring their mock demos before they sell software.
• Keep demo scripts, case libraries, and objection-handling guides current.
• Feed product feedback from dentists back to product and marketing.
• Data and reporting
• Record demo and trial outcomes, and customer data such as CBCT model, imaging software version, implant volume, and implant system, in the CRM.

Qualifications

• Clinical dental background preferred, such as dental assistant, dental hygienist, or treatment coordinator in a practice that places implants.
• Hands-on familiarity with CBCT imaging and intraoral scanning.
• Working knowledge of implant workflows, including the difference between guided and freehand placement.
• At least 2 years in a customer-facing role: dental sales, clinical training, product support, or similar.
• Confident running remote demos and explaining technical software to dentists and their teams.
• Comfortable working in a CRM and meeting activity and conversion targets.
• Clear written and spoken communication in English.

Preferred Qualifications

• Experience with digital implant planning or surgical guide software.
• Experience with CS imaging software, especially CSI8.
• Familiarity with chairside 3D printing workflows.
• A track record of selling SaaS or subscription software in dental or healthcare.

Travel

• Occasional travel to trade shows, study clubs, and CE courses.

Total Target Compensation

$120,000 USD annually, which includes a base salary and target variable incentive. Actual compensation will be determined based on factors such as skills, experience, and qualifications.