[Hiring] Client Services Manager @Ipsum Group

Role Description

We have an exciting new opportunity to join our growing Sales Team within our Grid Connections ICP Division. The Client Services Manager is responsible for driving growth within Ipsum 11kV ICP Division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company’s strategic objectives. You’ll join a close-knit, ambitious sales team backed by the scale of Ipsum Group, with the freedom to hunt new business and the support around you to win it.

As a Client Services Manager you will:

• Proactively hunt for, identify and secure new business opportunities across EV charging, industrial and commercial (I&C), retail, residential, high rise and public sector clients, as well as consultants.
• Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.
• Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award, and follow up quotes to drive conversion.
• Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.
• Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.
• Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.
• Deliver accurate sales forecasts and contribute to divisional budget planning.
• Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.
• Support the development of sales processes, marketing materials, and systems to improve efficiency, and use LinkedIn and marketing campaigns to build your own presence and leads.
• Be part of a collaborative team culture, sharing wins, pipeline updates and ideas at our weekly sales review.

Qualifications

• Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent experience).
• Level 3 Award or Certificate in Business Development / Sales Management (desirable).

Requirements

• Proven track record of business development within ICP, utilities, or electrical infrastructure, including winning work from self-generated leads.
• Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.
• Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.
• Demonstrable ability to build long-term client relationships and meet or exceed sales targets.
• A proactive, hunter mindset. You enjoy getting in front of clients, building relationships and chasing the win.
• Some experience in managing or mentoring others would be an advantage.
• Full UK driving licence (essential).

Benefits

• 24 annual leave plus bank holidays with the option to buy more.
• Group Personal Pension Plan.
• Career development & progression with the opportunity to earn professional qualifications.
• 24/7 access to a virtual GP and Mental health support & counselling services.
• Cycle to Work scheme.
• Discount club - supermarkets, phone bills, gyms & more.
• Life assurance cover.
• Enhanced Maternity Pay.
• Long service recognition.
• Active local social committees.
• Regular social events.
• Paid volunteering opportunities in your community.

Company Description

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

If you're interested in this opportunity please apply or reach out to Ipsum's Talent Team for more information.