[Hiring] Associate Client Services Director @Boldscience

Role Description

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. An ACSD has excellent project and client management skills, a high level of scientific and strategic knowledge, and is forward-thinking, always looking for new ideas and fresh approaches to push BOLD’s offering to the next level.

An ACSD is egoless and leads by example, taking the time to build relationships with the wider BOLDSCIENCE team and ensuring that collaborations are successful. They are beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

Responsibilities

• Client Management:
  • Build an open and honest partnership with clients.
  • Extensive experience across a range of therapeutic areas, clients, and medical education tactics.
  • Provide onsite support where required.
  • Apply high levels of scientific and commercial expertise to act as a true client partner.
  • Provide strategic and operational direction to account teams.
  • Act as a strategic and trusted partner, pushing and challenging clients’ thinking.
  • Work with the Scientific Lead to develop and refine client strategy and tactics.
  • Support the account team on client discussions and flag potential conflicts.
  • Implement and maintain quality standards, cost efficiency, and best practices.
• Project Management:
  • Overall responsibility for a large or diverse portfolio of accounts.
  • Effectively direct projects and oversee delegation of tasks.
  • Lead strategic discussions and routine client/agency reviews.
  • Drive alignment across client teams, ensuring high standards are met.
  • Hold regular team meetings for updates and clarifications.
  • Ensure optimum resource levels to service account needs.
  • Accountable for driving actions forward and achieving company goals.
  • Review content and provide sign-off on work.
• Financial Management:
  • Overall responsibility for account financials and business unit KPIs.
  • Work with the VP, Client Services to set realistic revenue targets.
  • Responsible for account and business unit forecasting.
  • Meet billability & recoverability targets consistently.
  • Maintain strong relationships with senior clients and procurement teams.
  • Support team in financial conversations with clients.
• Business Development:
  • Identify and drive new business opportunities across clients.
  • Actively drive new business opportunities and lead pitches.
  • Keep abreast of key events and innovations in the industry.
• People Management:
  • Manage and input into the career development of direct reports.
  • Line manage several team members, providing constructive feedback.
  • Coach and mentor others across the agency.
  • Form excellent senior-level relationships and be a trusted partner to the Business Unit founder.

Qualifications

• Extensive experience working within the medical communications industry.
• Proven ability to work across different therapy areas and project deliverables in a client-facing role.
• Excellent understanding of the pharma and competitor landscape.
• Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
• Able to lead a team effectively, including line management responsibilities and mentoring.
• Experienced in financial management including budgets, forecasting, and recoverability.
• Bachelor’s degree preferred in science, pharmacology, or medicine.