[Hiring] Charter Sales Representative @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Charter Sales Representative will manage private aviation charter inquiries from initial quoting through booking and trip coordination, supporting wholesale and retail customers. This role involves working with brokers, direct customers, and internal teams to maximize fleet utilization while delivering responsive customer service.

The ideal candidate has charter sales or relevant aviation experience, strong relationship-building skills, and the ability to manage time-sensitive requests. This individual must be comfortable balancing sales targets, customer needs, and operational priorities within a 24/7 aviation environment.

Location: Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST

Schedule: Flexibility required for nights, weekends, holidays, and a scheduled after-hours on-call rotation.

Key Responsibilities

• Prepare accurate and timely private aviation charter quotes for brokers and direct customers.
• Manage high volumes of inbound calls and emails, responding promptly to charter inquiries.
• Sell and book charter trips while balancing customer requirements and fleet availability.
• Meet or exceed monthly sales targets and key performance indicators.
• Schedule and coordinate charter trips in collaboration with internal teams.
• Maintain accurate trip information and communicate changes promptly.
• Resolve scheduling issues and adjust priorities based on customer needs and operational requirements.
• Build and maintain relationships with customers, brokers, and industry contacts to support repeat bookings and new business.
• Maintain accurate records of customer and broker preferences.
• Provide responsive customer service throughout the quoting and booking process.
• Maintain accurate records across sales, customer interactions, and aviation systems.
• Collaborate with internal teams while remaining accountable for individual performance goals.
• Participate in scheduled after-hours on-call rotations, including weekends and holidays.
• Learn new software platforms, aviation terminology, and internal processes.

Qualifications

• Previous experience in charter sales or a relevant aviation role.
• Experience managing high volumes of customer inquiries and time-sensitive requests.
• Experience working with customer and broker relationships in a sales or service environment.
• Experience working for a Part 135 charter operator is preferred.
• Experience using JetInsight aviation software is preferred but not required.
• Familiarity with aviation software such as FOS, Jet Rebellion, Nexgen, ForeFlight, SkyVector, or Avianis is a plus.
• Strong sales, relationship-building, and customer service skills.
• Ability to manage multiple inquiries, make quick decisions, and adjust priorities while maintaining accuracy.
• Strong attention to detail and adherence to established processes.
• Intermediate proficiency with Microsoft Office, particularly Excel.
• Ability to perform basic arithmetic and accurately calculate rates and percentages.
• Ability to interpret instructions and documents.
• Familiarity with tools such as Microsoft Teams, Zoom, Google Workspace, Asana, and Missive.
• Ability to learn new software platforms, aviation terminology, and internal processes quickly.
• Strong organizational skills and consistent follow-through.
• Resourceful, dependable, and solution-oriented approach to customer requests.
• Ability to remain calm and adaptable under pressure.
• Ability to collaborate with internal teams while maintaining ownership of individual responsibilities.

Work Environment & Physical Requirements

• Primarily sedentary, computer-based work involving extended periods of sitting and repetitive keyboard and mouse use.
• May require remaining at a workstation for extended periods to support operational needs.
• Occasional lifting or moving of items weighing up to 10 pounds.
• Regular attendance and punctuality are required.

What Success Looks Like

• Brokers and direct customers receive accurate quotes and prompt responses.
• Charter inquiries convert into bookings that support sales targets and fleet utilization.
• Trips are scheduled and coordinated accurately, with clear updates across teams.
• Customer and broker preferences are documented to support personalized service.
• Changing priorities and after-hours requests are handled efficiently.
• Customers and internal teams view the representative as a dependable and responsive partner.

Opportunity

The Charter Sales Representative will have the opportunity to contribute directly to revenue growth, customer relationships, and operational execution within a growing private aviation company. This role offers the chance to collaborate with an experienced team, deepen aviation expertise, and support the continued growth of the charter business.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form.
• Record a video showcasing your skill sets.