[Hiring] Cell Therapy Account Manager @CareDx, Inc.

Role Description

The Cell Therapy Account Manager is responsible for driving adoption and volume growth of the CareDx Cell Therapy & Transplant portfolio, including AlloHeme and associated molecular testing and digital solutions. Focusing primarily on blood and marrow transplant centers, cell therapy programs, hematology-oncology practices, and academic medical centers, the Cell Therapy Account Manager will:

• Educate providers on the clinical value of AlloHeme.
• Support implementation of new testing programs.
• Drive ongoing utilization through strategic account management.

This role reports directly to the National Sales Director, Cell Therapy & Transplant.

Essential Duties & Responsibilities:

• Strategic Account Management:
  • Develop a deep understanding of customer needs, clinical workflows, operational challenges, and organizational objectives.
  • Identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions.
  • Develop account-specific strategies to drive utilization and long-term growth.
• Clinical Education & Belief Building:
  • Build clinical understanding and confidence in AlloHeme and the broader CareDx Cell Therapy & Transplant portfolio.
  • Partner with Medical Affairs to address advanced scientific and clinical questions when appropriate.
• Account Activation & Implementation:
  • Lead account onboarding and activation activities to support successful implementation of AlloHeme and other CareDx testing solutions.
  • Work with clinical liaisons and customer stakeholders to establish ordering, reporting, sample logistics, and operational workflows.
  • Help customers navigate institutional review and approval processes required for adoption.
• Strategic Planning & Execution:
  • Develop and execute strategic account plans that drive adoption, increase market penetration, and expand the CareDx footprint.
  • Effectively prioritize opportunities and resources to maximize territory performance.
• Contracting & Business Development:
  • Support execution of Laboratory Service Agreements (LSAs) and other customer agreements as needed.
  • Partner with internal stakeholders to facilitate contracting activities and remove barriers to implementation and adoption.
• Building Strong Customer Relationships:
  • Identify and engage key clinical, laboratory, operational, and administrative stakeholders.
  • Establish trusted partnerships across customer organizations.
  • Proactively identify unmet needs and ensure a high level of customer satisfaction and account retention.
• Managing the Sales Pipeline:
  • Maintain a robust sales pipeline and territory business plan.
  • Forecast opportunities, track implementation milestones, monitor utilization trends, and provide regular business updates on territory performance.
• Collaborating with Internal Teams:
  • Partner closely with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.
  • Develop solutions that support customer success and drive business growth.

Qualifications

• Bachelor’s degree required, advance degree preferred.
• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Demonstrated ability to sell clinically within the hematology-oncology market.
• Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred.
• Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems.
• Demonstrated experience navigating multi-stakeholder decision-making environments.
• Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations.
• Experience supporting healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or related agreements preferred.
• Strong strategic account management and territory planning skills.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Demonstrated ability to work cross-functionally to drive customer adoption and implementation success.
• Must be willing to travel 50-75% or greater and effectively manage a large geographic territory.
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
• And more!