[Hiring] Account Manager @The Atchison Group Inc.

Role Description

National Corporate Housing is hiring an Account Manager for their Insurance Housing Division, specifically for the Pacific Standard Time zone. The role involves providing exceptional customer service to insurance companies and their clients by assisting families and individuals in finding temporary housing solutions. Responsibilities include booking various types of accommodations and managing all stages of the sales process, including paperwork.

• Main point of contact for the insureds, members, and insurance adjusters assisting with temporary housing.
• Search and book hotels and temporary housing for the insureds who are displaced from their home due to damage.
• Ambassador of brand and customer experience throughout the entire housing process.
• Manage the needs of insureds and ensure expenses stay within the policy limits.
• Educator and facilitator throughout the entire housing process.
• Build and maintain relationships with clients, outside sales reps, hotels, vendors, and other business contacts.
• Resolve any issues related to the stay of the hotel or temporary housing.
• Input and maintain accurate records within the company database.
• Partnership with sales team to provide consistency in service.
• Document preparation as it pertains to placements of the insureds in accordance with company guidelines and policies.
• Manage high volume emails, inbound and outbound calls.
• Participation in our after hours, on-call rotation.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree is ideal.
• Three to five years of sales experience.
• Proven experience in an inside sales position required and/or experience in apartment leasing, hospitality/hotel is a plus.
• Must be a fast-paced, independent, motivated self-starter with a drive to succeed.
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
• Strong communication (verbal and written) and presentation skills.
• Excellent verbal and written skills including proficiency in grammar and phone etiquette.
• Computer skills including proficiency with Microsoft Outlook, Word, and Excel.
• Strong ability to multitask with a sense of urgency and deadline oriented.
• Must be able to meet daily, monthly, quarterly, and yearly goals.
• Ability to show empathy and compassion during stressful situations.
• Must be able to offer and implement creative solutions in the selling process.
• Excellent customer service skills.
• All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions.

Benefits

• Competitive Base Salary + Uncapped commissions
• $23.00-$32.00/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)