[Hiring] BPO Sales Director @Confie

Role Description

Hunt, win, and launch new client relationships for Confie’s 2,000+ seat BPO. The BPO Sales Director is a quota-carrying, business creation role focused on bringing new logos to Confie BPO’s nearshore contact center and back-office services, delivered from two Class A facilities in Mexico.

• Primary targets are Property & Casualty and Health insurance organizations, including carriers, MGAs/GAs, agencies, health plans, TPAs, and related insurance industry firms.
• Secondary targets include similarly regulated industries such as financial services, life sciences, and telecom.
• The Director builds and owns a self-sourced pipeline through their own and Confie’s network, LinkedIn, industry conferences, and direct outreach.
• Partner closely with Confie BPO's B2B marketing team to turn campaigns and events into qualified opportunities.
• Typical deals range from $500K to $2M+ and are sold to heads of customer service, claims, or outsourcing, with final decision or input from the COO or equivalent executive.
• Once a deal is won, the Sales Director hands it off to Operations and Client Services for implementation and ongoing account management, and returns to hunting.
• This is primarily an individual contributor role supported by marketing and sales administration resources.
• It may be performed remotely, and offers base salary plus uncapped commission tied to the revenue success of the clients the Director brings in.

Qualifications

• 5+ years of B2B new-business sales experience with a proven record of meeting or exceeding quota; demonstrated results will be weighed more heavily than years of experience.
• Track record of self-sourcing and closing complex, multi-stakeholder deals of $500K or more.
• True hunter mentality: comfortable with cold outreach and building pipeline from scratch, without relying on inbound leads or inherited accounts.
• Established professional network and active LinkedIn presence, ideally among insurance, financial services, or other regulated-industry decision makers.
• Experience selling to operations leaders and C-suite executives.
• Strong presentation, proposal-writing, and negotiation skills.
• Self-directed, organized, and effective working remotely.
• Proficient in CRM systems (HubSpot preferred) and sales prospecting tools.
• Ability to travel 25–35%.

Requirements

• Experience selling BPO, contact center, outsourcing, claims, or similar.
• Existing relationships with P&C carriers, MGAs, agencies, health plans, or TPAs.
• Familiarity with insurance operations such as policy servicing, billing, FNOL, claims, customer service and back-office support.
• Experience selling nearshore or offshore delivery solutions.
• Training in a strategic selling methodology (e.g., Miller Heiman, Target Account Selling, Challenger, MEDDIC).
• Experience with RFPs, procurement teams, and outsourcing advisors.
• Bachelor's degree or equivalent experience.
• English/Spanish bilingual fluency a positive but not a requirement.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Performance-based bonuses to reward your contributions.
• Paid time off to recharge and maintain a healthy work-life balance.
• Flexible work options, including remote and hybrid opportunities, if eligible.
• Retirement Plan (401k) with company-matched contributions.
• Education Advancement for employees and qualified dependents, via the Confie Enablement Scholarship Fund.
• Fitness Reimbursement – up to $15/month for gym memberships.
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion.
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost.
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance.