[Hiring] BPO RFP Writer @OneMCI

Role Description

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Requirements

• Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Conduct market and client research to uncover new sales channels and partnership opportunities.
• Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
• Maintain and update proposal templates, presentation decks, and client communication materials.
• Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Benefits

• Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
• MCI and its subsidiaries embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.