[Hiring] Bilingual Sales Development Representative @Metro Vein Centers

Role Description

We’re hiring a Sales Development Representative (SDR) - internally named, Patient Intake Coordinator, with experience in medical call centers, front desk patient scheduling, or insurance-based sales. You’ll serve as the first voice a patient hears, managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics.

As a Patient Intake Coordinator, your mission is to:

• Connect with prospective patients
• Bring clarity to their symptoms and treatment options
• Guide them to book a vein evaluation and ultrasound

You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented.

Success in this role requires:

• A deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits

If you’ve worked in a medical practice, urgent care center, or dental front desk—and know how to guide patients, ask the right questions, and document accurately in EMRs—this is for you.

Qualifications

• Bilingual, English / Spanish speaking candidates only

Requirements

• Full-time schedule, including evenings and one weekend day
• Maintain high engagement by making and taking up to 100 calls per day
• Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
• Achieve a 55%+ conversion rate on qualified calls
• Document 100% of interactions accurately in CRM/EMR systems

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)