[Hiring] Bilingual Customer Care Representative @Jacuzzi Group

Role Description

Jacuzzi Bath Remodel is currently hiring Customer Care Representatives - PST time zone Preferred. If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient.

• Responsible for reviewing sales contracts to ensure proper product is included in contract and sent out for ordering.
• Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/repair work for customers & providing updates.
• Must be comfortable operating in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion.
• Provide excellent customer service to our current & past clients.
• Provide assistance to customers throughout the period of sales and installation.
• Other duties as assigned.

Qualifications

• Customer service and data entry experience.
• High attention to detail.
• Basic computer knowledge.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Construction or Sales contract reviewing experience (preferred).
• Fluency in both English and Spanish is required.

Requirements

• Monday - Friday and potential for one Saturday for the month.
• 10:00am PST - 6:30pm.
• The compensation for this position is $19.00 per hour, with opportunities for advancement within the company.

Benefits

• Medical, dental, vision, life insurance plans.
• Paid vacation and holidays.
• Paid Training.
• 401(k) with matching program.
• Advancement Opportunities.