[Hiring] Bilingual Customer Service Representative @Aureon

Role Description

The role involves providing exceptional customer support through various channels while maintaining productivity and adherence to company policies.

• Telephone Support: Perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring, and responsive manner. Commitments to perform research and follow-up are completed, open issues are resolved, and each contact is logged in the appropriate ticketing system.
• E-mail & Chat Support: Perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill Improvement: Continually strive to improve cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem-solving ability, and excellent verbal and written communication skills. Attend all training classes and complete any assigned exercises.
• Communication: Provide feedback on support issues, resolutions, or suggestions to immediate supervisor or department manager. Communicate trends, issues, and appropriate solutions to supervisors and management.
• Support Coworkers: Provide procedural advice and assistance to other representatives.
• Help maintain and ensure positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in the applicable ticketing system.

Qualifications

• High school or equivalent.
• Excellent written and oral Spanish communication skills, including strong listening skills.
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.
• Aptitude for providing superior customer care.
• Must exhibit dependability, adaptability, and flexibility.
• Basic math skills.
• Creative thinking and reasoning ability.

Requirements

• Primarily indoor work in an office environment.
• Frequent utilization of manual dexterity and visualizing of computer screen.
• No unusual physical requirements.

Benefits

• Opportunities for professional growth, development, and advancement within the organization.
• 100% remote working employment model.
• Comprehensive training on hardware and software applications for qualified applicants.
• Knowledge and experience relating to basic computer applications.
• Competitive compensation and full benefits package for full-time employees.
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO.