[Hiring] Customer Service Representative @Hudson County Community College

Role Description

Customer Service Representative, Spanish Speaking

Part-Time, JSQ/NHC

Hudson County Community College, Jersey City, NJ

“Hudson is Home” is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!

Summary of Duties

What You’ll Do:

• Provide Continuing Education program information to current and prospective students and the general public as well as other programs and services offered by HCCC that exist for both credit and non-credit.
• Provide registration services to Continuing Education students; assist students in completing and processing forms and records required by the College.
• Safeguard student information and documents consistent with College policies and FERPA guidelines.
• Participate in Continuing Education and College events, recruiting outings, workshops and fairs as needed.
• Participate in team briefings and keep updated on current course offerings, procedures and program changes.
• Learn about the different Continuing Education offerings by attending classes as needed.
• Work closely with program coordinators to support the creation of new and existing courses.
• Contact students to inform of schedule changes and/or class cancellations.
• Complete data entry and other daily tasks consistent with the policies and processes of the College and Continuing Education and Workforce Development.
• Remain flexible and adaptable in work schedules and work assignments as defined by the College and departmental needs.
• Willingness to work at either of the two designated work locations is required.
• Perform other related activities as required.

Qualifications

What You’ll Need:

• Three years of work experience
• Detail-oriented, punctual, and a self-starter.
• Effective communication, interpersonal skills and organizational abilities.
• Bilingual (English & Spanish)
• Ability to identify problems and proactively fix them.
• Demonstrate conflict resolution ability and experience working with deadlines.

Preferred Qualifications

• Associate’s Degree
• Computer literate with strong working knowledge of Microsoft Office Suite including Outlook, Word, Excel and experience with Ellucian (formerly Datatel) Colleague or similar higher education platform preferred.

Benefits

• Paid sick time
• Employee assistance programs
• Commuter benefits plan option
• Flexible work schedules
• Employee discount marketplace
• Part-time employees are authorized to work a maximum of 24 hours per week.