[Hiring] Appointment Setter @BATH MAKEOVER BY SHUGARMAN'S, INC.

Role Description

As an Appointment Setter, you're the first real conversation a homeowner has with Shugarman's Bath. You'll connect with people who already raised their hand about remodeling their bathroom, find out what matters to them, build value in the consultation, work through hesitation, and earn the appointment. When you do it well, our Design Consultants walk in with a stronger shot at the sale, and you get paid for it.

We work remotely, but we operate as a team. We share wins, compete, coach each other, and push each other to get better. If you're sales-driven, competitive, coachable, comfortable on the phone all day, and want your paycheck to reflect your results, we want to hear from you.

Qualifications

• Experience in inside sales, appointment setting, outbound sales or another performance-driven role (strongly preferred)
• A confident, professional phone presence and the ability to build rapport quickly
• Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
• Confidence handling objections and moving conversations toward a clear next step
• A competitive, goal-oriented mindset and motivation to achieve measurable results
• Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
• Strong accountability, reliability, and follow-through
• A coachable mindset and the ability to quickly turn feedback into action
• The ability to stay focused, productive, and self-motivated in a remote environment
• A reliable high-speed internet connection and a quiet, professional workspace
• Strong computer skills with the ability to quickly learn and navigate CRM and communication systems

Requirements

• Make 100+ outbound calls a day to homeowners who requested information, and handle inbound calls as needed
• Convert new and existing leads into qualified appointments for our Design Consultants
• Ask strong discovery questions to understand each homeowner’s project, needs, motivation, and timeline
• Build value in the consultation and confidently ask for the appointment
• Navigate questions, hesitation, and objections while maintaining a positive customer experience
• Follow up consistently with leads through phone, text, and email
• Re-engage previous opportunities and turn renewed interest into appointments
• Maintain accurate customer information and detailed notes in our CRM
• Work toward clearly defined appointment-setting goals and performance KPIs
• Use call coaching, scorecards, and performance data to keep improving
• Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation.

Benefits

• Company-provided equipment
• Internet stipend
• 8 paid holidays per year
• Up to 80 hours of vacation accrued annually
• 40 hours of sick time per year
• 401(k) eligibility after 90 days
• Medical insurance with the company contributing 50% toward the base plan premium
• Additional benefit options including dental, vision, life insurance, HSA, and FSA
• Ongoing coaching and professional development
• Opportunities for career growth

Company Description

Shugarman’s Bath is a fast growing Southern California bathroom remodeling company specializing in shower and tub transformations. We’re proud to have been voted San Diego’s Best Kitchen & Bath Remodeler by San Diego Union-Tribune readers for five consecutive years.

Our Scheduling team is an important part of our sales process and is often the first live interaction a homeowner has with our company. That first conversation matters. Our team builds trust, uncovers what the homeowner needs, creates value in the consultation, and sets our Design Consultants up for a successful in-home appointment.

We value accountability, teamwork, continuous improvement, and people who take pride in producing great results.

Schedule

• Full-time and remote, with a set weekly schedule. We’re hiring for two shifts (Pacific Time):
• Monday to Friday, 10:45 AM to 7:15 PM
• Tuesday to Saturday, 8:45 AM to 5:15 PM

Ready to Join Us?

If you’re confident on the phone, motivated by goals, and want to be part of a team where strong performance creates greater earning opportunities, we’d like to meet you.

Apply today and tell us about your experience working toward sales, appointment-setting, or other performance-based goals.

DISCLAIMER & PRE-EMPLOYMENT REQUIREMENTS

As part of our hiring process, candidates will be required to complete aptitude and personality testing. The successful candidate will also be subject to a pre-employment background check.

At Shugarman's Bath we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.