[Hiring] Account Solution Engineer @Salesforce

Role Description

As an Account Solution Engineer, you’ll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you’ll showcase the power of Salesforce’s platform to optimize the entire student life cycle, streamline administrative processes, and drive long-term transformation.

• Lead the Solution Cycle: Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs: Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
• Position Salesforce as a Strategic Partner: Clearly articulate how Salesforce platform and products align to institutional initiatives.
• Apply Industry and Technical Expertise: Translate education business processes into impactful technology solutions.
• Support RFP and Proposal Processes: Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities.
• Collaborate Across Teams: Work effectively with account teams, solution specialists, professional services, and Salesforce partners.
• Stay Ahead of Industry Trends: Continuously build expertise in education challenges and technology trends.
• Achieve Performance Goals: Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
• Invest in Professional Growth: Participate in training, certifications, and mentorship programs.
• Drive Consumption & Value Realisation: Support consumption and activation efforts to drive product adoption.
• Consumption Estimation & Use Case Scoping: Partner with account teams to define and document use cases.
• Agentforce & AI/Data Use Case Expertise: Develop and present Agentforce and Data360 Cloud use cases tailored to education institutions.

Qualifications

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• 7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education.
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
• Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts.
• Deep understanding of education operations, including student lifecycle management and academic operations.
• Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms.
• Exceptional communication and presentation skills.
• Proven ability to lead discovery sessions and craft tailored solutions.
• Experience with RFP and proposal processes.
• Strong time management and prioritization skills.
• Curiosity and passion for technology.
• Collaborative mindset, able to work cross-functionally.
• Open to travel for client meetings, approximately 40%.
• Salesforce certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud.
• Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program