[Hiring] Account Manager @Facilities Management Express

Role Description

FMX is looking to expand our Sales team to support continued growth while ensuring our current customers continue to receive a great experience with FMX. The Account Manager is part of the Sales team and focuses on increasing customer value and “stickiness” through account expansion. In this role, you’ll identify opportunities to upsell and cross-sell additional features and solutions to customers within your territory, helping them get more out of FMX as their needs evolve. You’ll work in a fast-paced, high-energy, and collaborative environment where you’ll be expected to bring initiative every day, contribute to our sales strategy, and positively impact our company culture.

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

Qualifications

• Strong knowledge of the FMX platform
• A track record of meeting or exceeding sales quotas
• The ability to connect customer goals, product usage, and setup to identify meaningful expansion opportunities
• Strong relationship-building skills across customers and executive stakeholders
• The ability to understand customer needs, goals, and what success looks like for them
• Good judgment around when and how to proactively engage customers
• Strong presentation and negotiation skills
• Proficiency in Microsoft Office, particularly Excel
• Working knowledge of Salesforce, including basic data structure and configuration
• Strong time management and prioritization skills
• A creative, solutions-oriented approach to problem-solving
• A positive, customer-focused mindset
• Self-motivation, accountability, and follow-through
• A willingness to learn, take feedback, and continuously improve
• Flexibility to occasionally work outside of FMX’s standard operating hours
• A match with our values: Excellence, Teamwork and Integrity

Benefits

• You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company.
• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need.
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

Company Description

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.