[Hiring] Account Executive @Cimpress/Vista

Role Description

The primary role of the Account Executive is to bring new business into the Vista ecosystem. Acquiring, qualifying and transitioning to the Account Implementation Team, this new business will feed to the sales pipeline. As such, this role is pivotal to the success of Vista Corporate Services. With a strong focus on bringing in new business, this role will report to the Sales Manager who you will work with to identify and activate exciting and commercially driven partnerships. This is an exciting opportunity for someone with strong sales skills to be part of a fun, exciting and successful team.

Core Responsibilities

• Prospect, qualify and execute agreements with new clients in the small to medium enterprise space across various industries, utilizing face to face and video conferencing methods.
• Build and maintain a sales pipeline to hit monthly targets.
• Present to and consultatively sell to owners and C-Suite executives, procurement Managers, Office Managers and marketing specialists that purchase print and promotional items on behalf of the organization.
• Provide a smooth transition from first interaction to customer agreement to account handoff to our Account Teams.
• Work with sales leadership, marketing, and product teams and all other relevant internal functions to identify industry trends, execute opportunities and prioritize customer service and feedback.
• Ensure the timely and successful delivery of our solutions according to partner needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives and KPI’s to internal and external stakeholders.
• Effectively handle escalations and difficult conversations independently, leveraging Customer Care team and management if/when necessary to resolve issues.

Qualifications

• 3-5 years of Business Development and Sales Experience
• Experience with or knowledge of Salesforce – or any related CRM tool
• Bachelor’s degree or equivalent is preferred.
• Experience working in an environment with strong commercial targets.
• Experience working in a fast-paced eCommerce environment (desirable).
• Experience working within a print business (desirable)
• Customer facing experience (sales, retail)

Requirements

• Proven strong project management skills with the ability to manage multiple simultaneous projects with meticulous attention to detail.
• Strong problem-solving skills.
• Strong commercial acumen.
• An understanding of how to deliver profitable partnerships whilst delivering the best outcome for our customers.
• Understanding of graphic design, pre-press, print & manufacturing processes.
• Excellent verbal and written communication skills, specifically over phone and email.

Ideal Candidate Profile

• Fast-learning and flexible within an ever-evolving start-up environment.
• Desire to succeed in a high velocity sales environment with willingness to handle ambiguity.
• A self-starter mindset, with a positive 'can do' attitude, drive and eagerness to bring creative solutions to our partners.
• Highly organised and process orientated.
• Passionate about delivering the best customer experience.
• Enthusiastic about collaborating, brainstorming, and thinking creatively for ‘out-of-the-box’ solutions (within a Framework).
• Open to feedback from multiple perspectives and can shift focus when needed.
• Positive and invigorated by working in a fast-paced environment and to deadlines.
• High level of professionalism and dedication.
• Aligned with our Vista behaviours:
• Obsess over our customer & creators
• Act like an owner
• Be bold
• Be data-driven
• Constructively debate as trusting colleagues
• Deliver amazing results together
• Find, grow & support great people
• Relentlessly learn and improve

Our Work Model

• Remote-First: Vista operates a fully decentralized remote work culture, allowing employees complete autonomy over their daily schedules.
• On-Demand Spaces: Physical hubs are accessible for structured team collaboration, planning events, and voluntary connection points.