[Hiring] Account Executive @Triple Whale

Role Description

We’re looking for an Expansion Account Executive to grow our relationships with existing customers across Europe, the Middle East and Africa. You’ll identify where customers have a business need we can help solve, build a clear case for further investment and own the commercial process through to close. This is an active selling role within an existing customer base.

• Own expansion revenue across an assigned EMEA portfolio.
• Manage upsell and cross-sell opportunities from discovery and qualification through proposal, negotiation and close.
• Build a proactive expansion pipeline using customer goals, adoption signals, account changes and conversations with Customer Success.
• Sell against a specific business problem by understanding the customer’s current workflow and the importance of solving it.
• Develop relationships beyond the original buyer, engaging various stakeholders.
• Build credible business cases connecting proposed investments to valued outcomes.
• Partner closely with Customer Success to coordinate account plans and outreach.
• Run relevant demonstrations and evaluations with Solutions and product specialists.
• Manage the commercial process, confirming budget, decision-makers, procurement requirements and timelines.
• Support a clean transition after the sale by documenting agreed scope and expectations.
• Improve the EMEA expansion motion by sharing customer needs, objections and buying patterns.

Qualifications

• Experience in quota-carrying B2B SaaS sales, expansion or commercial account management.
• A track record of growing existing accounts through proactive selling.
• Strong discovery skills to qualify real opportunities.
• Confidence managing a full sales cycle, including demonstrations and negotiation.
• Ability to build relationships with both day-to-day users and senior budget holders.
• Sound commercial judgement on pursuing opportunities and involving specialists.
• Experience managing a portfolio and keeping CRM records accurate.

Requirements

• Experience selling ecommerce, marketing technology, analytics or AI software (nice to have).
• Familiarity with commercial metrics used by ecommerce teams (nice to have).
• Additional languages relevant to the assigned EMEA territory (nice to have).

Benefits

• We Are Customer Obsessed: Everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: Our speed in working and delivering value is our competitive advantage.
• We Are Trustworthy: Honest communication helps us learn, grow and improve.
• We Are Curious: We ask questions that guide us towards new and bold paths.
• We Act Like A Mensch: We act with honour, integrity and empathy.

Company Description

Triple Whale is the AI operating system built for modern e-commerce, helping brands turn complex data into actionable insights.