[Hiring] Account Director @Hitachi

Role Description

Account Director – Data Center - Hyperscaler

The Opportunity

• Manage one or more strategic accounts, overseeing the full customer relationship and driving growth in orders, share of customer spend, and customer satisfaction.
• Coordinate across business units to deliver integrated solutions, aligning internal teams and senior stakeholders.
• Maintain consistent engagement from executive to operational levels.
• Develop and execute account plans, lead complex negotiations, and address customer challenges.
• Act as a central point for issue resolution, ensuring a consistent customer experience.
• Guide solution development for complex, high-value engagements.
• Support the delivery of advanced energy technologies and coordinated solutions.

How You’ll Make an Impact

• Manage the Total Customer Relationship
  • Manage the entire customer relationship within Hitachi Energy.
  • Develop and align the relationship between Hitachi Energy and the Strategic Account at all levels.
  • Initiate and maintain C-Level relationships.
  • Apply a high level of business acumen, including understanding the customer’s business drivers, industry trends, and competition.
  • Act as focal point for problem resolution and monitor the customer complaint resolution process.
  • Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.
• Account Planning and Management
  • Lead the development and implementation of the account plan and coverage plan.
  • Execute an executive relationship strategy, prioritize opportunities, and identify key personnel required.
  • Leverage channels to maintain and improve customer satisfaction and maximize revenue.
  • Plan, facilitate, and conduct complex negotiations.
  • Drive growth in assigned account.
  • Develop and maintain detailed knowledge of the customer’s strategy and past purchasing behavior.
  • Coordinate an account team consisting of business unit, front sales, and sales operations.
• Leadership and Coaching
  • Assume a leadership role and facilitate team selling within a virtual organization.
  • Identify local/specialist sales resources and ensure they are properly trained.
  • Manage resources to ensure successful enactment of the strategy and operational plan.
  • Act as a mentor to less experienced account managers and inside sales team members.
• Active Projects Participation
  • Lead the formation of capture teams and the development of Sales X-Ray.
  • Direct account solution projects and keep current via project communications.
  • Monitor and maintain awareness of all key Hitachi Energy/client activities.
  • Consistently deliver high impact, complex, strategic, and high-value solutions.
  • Develop player maps.
• Teamwork and Communication
  • Provide regular reports, briefings, and reviews as required.
  • Actively participate in the Account Director community to share ideas and expertise.
  • Create and maintain internal relationships with key business partners.
  • Maintain a proper balance of customer advocacy and support of Hitachi Energy Business Units.

COMPLEXITY OF TASKS:

• Strong analytical, communication, and leadership skills are required.
• Ability to evaluate complex information and develop imaginative sales strategies.
• Requires innovative strategic planning skills and in-depth understanding of the Company's strengths.
• Ability to negotiate and successfully conclude matters of major importance.

Qualifications

• Candidate must already have work authorization to work for Hitachi Energy in the United States.
• Bachelor’s degree in engineering or business-related discipline required; MBA preferred.
• 10 years of sales experience required; 12+ years of account management experience preferred.
• Experience working with data center customers, preferably hyperscale clients.
• Experience with renewable energy products such as transformers, high voltage, switchgear, circuits, etc. preferred.
• Business acumen with understanding of customer drivers, market trends, and competitive landscape.
• Experience working in a matrixed team environment and influencing cross-functional teams.
• Experience in sales, problem resolution, and relationship building with customers.
• Travel required.
• Based in San Francisco/Santa Clara, CA area preferred.

Requirements

• Salary range for this opportunity is $180K-$271K pending work location and professional experiences.

Benefits

• Exposure to complex strategic accounts and collaboration across multiple business units.
• Work on innovative energy technologies.
• Collaboration with experienced professionals.
• Learning and development opportunities.
• Health and retirement benefits.
• Paid leave and flexibility.