[Hiring] Account Director @Petauri Health

Role Description

The Account Director (AD) is a high-level professional responsible for leading medical communications projects while providing strategic insights and proactive solutions for assigned pharmaceutical clients. The position requires strong project management, budgeting, and team management skills. The Account Director possesses a proficient understanding of medical communications agency work and requires minimal oversight from senior leadership to manage assigned accounts, projects, and teams. A leader within the Client Services department and Brightly organization, the Account Director contributes to employee development and retention, developing and implementing company goals, and advancing the growth and health of the company.

Essential Functions

• Client Service
  • Develop and deliver scientific communications solutions
  • Develop project strategy with internal team and client team
  • Foster relationships and build strong partnerships with clients
  • Provide project management and oversight, including:
    • Strategic planning and implementation with clients and internal stakeholders
    • Provide oversight and mentorship to internal team members
    • Conduct status meetings with client and partner with Project Management on internal status(s)
    • Manage timelines and project execution from inception to close
    • Lead internal communications in collaboration with Project Management
    • Review all deliverables to ensure quality and alignment
    • Proactively assess project challenges; work with team to identify and implement solutions
    • Optimize timelines and use reports to maximize profit, monitor team capacity, and monitor account health
    • Support team growth and development
    • May directly or indirectly manage a team of direct reports
    • Provide mentorship and regular actionable and clear feedback to team members
    • Develop strong relationships with internal team members and external contractors
    • Communicate clearly across all departments, including senior management
    • Inform senior management of support needs
  • Oversee or directly execute live and virtual meetings, including:
    • Oversee all stages of the meeting planning process, from kickoff to onsite support
    • Provide onsite coordination including client interfacing, participant registration, meeting planning and faculty management
    • Oversee development, review and/or printing of onsite materials
• Finance and Compliance
  • Develop project estimates and statements of work for new and existing clients
  • Manage client budgets including tracking of accruals and accounting status reports
  • Work with Accounting to manage client invoicing and closeout
  • Process project-related expenses
  • Develop and review compliance documentation including consultant agreements and HCP aggregate spend reports
  • Understand the connection between accurate project- and client-specific financial records and the overall health of the organization
• Business Development
  • Continue client partnerships through organic business growth
  • Attend client meetings and new business pitches when appropriate
  • Participate in brainstorming sessions for development of unique programming
  • Onboard new clients to Brightly and ensures positive first project experience

Competencies

• Ability to develop and articulate strategic recommendations to client and team
• Skilled at handling direct client contact and providing client counsel
• Skilled at conceptualizing and producing medical communications solutions
• Able to operate with a high degree of independence but keeps senior management informed and understands when to seek supervisor advice
• Demonstrates proficiency in managing agency and client resources
• Highly organized and proactive account manager, able to manage multiple accounts/teams and competing priorities
• Is a highly motivated, deadline-driven, and accountable team player
• Excellent verbal and written communication skills with a high attention to detail
• Strong presentation skills with the ability to influence and negotiate
• Ability to effectively collaborate with different people and work styles
• Models Brightly values and identifies gaps and opportunities to improve values
• Ability to work effectively in a remote environment

Education and Experience

• Bachelor’s degree (BA or BS) required
• 6-7 years’ experience in medical education, corporate or brand communications, pharmaceuticals, or a combination of all
• Oncology / Hematology experience a plus
• Proficient in Microsoft Office Suite and ability to adapt to other online resources important for conducting remote-based business (Skype, Zoom)

Supervisory Responsibility

This position may supervise employee(s) at the Account Coordinator, Associate Account Executive, Account Executive and/or Senior Account Executive levels and is responsible for the hiring, onboarding, training and development, performance management and firing in accordance with Brightly policies, procedures and practices.

Work Environment

This job operates in a professional home office environment. This role routinely uses standard office equipment such as laptop computers, phones, e-fax, printers, copiers, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit for prolonged periods of time at a computer, stand, walk, use hands to handle or feel, reach with hands and arms, and lift up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m. (ET). However, additional hours outside normal working hours may be required to meet company, team and client deadlines.

Travel

Up to 20% travel may be required. Required travel can often occur Friday-Sunday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.