[Hiring] Virtual Card Supplier Enablement Specialist @Tipalti

Role Description

The Supplier Enablement specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments.

In this role, you will be responsible for:

• Research, qualify and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through email campaigns and outbound calling.
• Educate the supplier on the value of accepting virtual cards.
• Identify and overcome objections through active listening, and effective and professional communication.
• Guide the supplier through the enrollment process while providing an outstanding customer experience.
• Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail.
• Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients.
• Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately.

Qualifications

• Excellent written and verbal English communication skills.
• Strong negotiation and customer service skills with high attention to detail.
• Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience.
• Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics.
• Ability to work in a fast-paced, deadline-driven environment.
• High standards of integrity.
• Professional-level experience in outbound sales, ideally with specialization in B2B solutions such as virtual cards, ePayables, commercial cards, merchant processing, or eProcurement.
• Proficiency with CRM tools (SalesForce).
• Experience working with Excel and ticketing systems (Zendesk).
• Experience with payment systems and/or working at a Fintech company.

Benefits

• Competitive benefits.
• Flexible workplace.
• Career coaching.
• An environment where diverse individuals can thrive and make an impact.

Company Description

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.