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VIP CRM & Account Manager
@GROWE
[Hiring] VIP CRM & Account Manager @GROWE
Mar 25, 2025 - GROWE is hiring a remote VIP CRM & Account Manager. 💸 Salary: unspecified. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves building and maintaining strong relationships with VIP customers, addressing their needs and enhancing their experience.
- Serve as the main point of contact for VIPs, providing timely and personalized communication
- Resolve customer issues promptly, collaborating with internal teams for quick solutions
- Implement and execute data-driven strategies to retain VIP customers to enhance their experience, retain them and ensure brand loyalty
- Develop and execute personalized promotional offers, tailored to VIP customers
- Develop and execute data-driven CRM strategies to retain VIP players and promote brand loyalty
- Create personalized bonus offers and promotional campaigns based on customer profiles and activity
- Analyze retention data to identify trends and opportunities for reactivation
- Regularly update VIP customers on exclusive offers, events, and promotions
- Collaborate with design, content, and product teams to produce engaging promotional materials
- Work with internal teams like CRM, VIP, BI, and Customer Support to align on strategies and share insights
- Process bonus-related requests from VIP Customer Support agents and ensure smooth execution
- Track VIP activity and CRM metrics, using data to inform decision-making and optimize strategies
- Perform weekly cashback calculations and notify players of their rewards
Qualifications
- Proven experience in Account Management, Customer Relationship roles, or CRM preferably in the iGaming industry
- Strong understanding of the iGaming and Sports betting market, would be preferred but not required
- Understanding of iGaming Industry KPI metrics and terminology
- Analytical mindset with the ability to interpret data and trends
- Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus
- Regulatory compliance knowledge would be a plus as we work with sensitive information
- Ability to work flexible hours to accommodate VIP customers
Requirements
- Excellent negotiation skills
- Excellent communication and interpersonal skills
- Customer-centric mindset
Core Values
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
unspecified
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
