[Hiring] VIP QA Officer @GROWE

Mar 20, 2025 - GROWE is hiring a remote VIP QA Officer. 💸 Salary: unspecified. 📍Location: Worldwide.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves analyzing communications processed by VIP Customer Support Agents and VIP Account Managers.

Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers
Be meticulous in identifying mistakes and areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls
Provide detailed and structural feedback on the VIP CS/AM Agents' performance
Clearly express your point of view to those you evaluate
Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents
Cooperate with the VIP CS and VIP AM teams to stay on track with the processes set for VIP CS/VIP AM agents
Inform Management about cases requiring urgent attention
Share ideas/suggestions on improving current processes of communication with VIP users
Perform tasks that are sometimes repetitive, yet involve elements of creativity

Qualifications

Advanced level of English and Spanish
At least 2 years of experience in Customer Support/Account Management departments
Experience with customer communications tools (ideally, Intercom and Unitalk)
Experience in Gambling/Betting and/or advanced level of sports knowledge
Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency

Requirements

Core Values

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Worldwide
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > QA

VIP QA Officer @GROWE

Salary 💸 unspecified	Remote Location Worldwide
Job Type unspecified	Posted Mar 20, 2025

️

📍	Be aware of the location restriction for this remote position: Worldwide
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.