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Sales / Business
Vice President, Retail
@Brilliant Earth
[Hiring] Vice President, Retail @Brilliant Earth
Mar 28, 2025 - Brilliant Earth is hiring a remote Vice President, Retail. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
The Brilliant Earth Customer Experience, Sales team is committed to delivering exceptional sales service and a personalized, joyful, seamless omnichannel experience to Brilliant Earth customers in retail showroom locations and via eCommerce channels. You will create and execute the vision in alignment with business goals to achieve outstanding performance and provide customer centric experiences delivered by highly engaged and knowledgeable employees. You will provide analysis and insights to ensure overall success and productivity of your teams. The VP, Retail will be instrumental in the development and management of key customer experience initiatives and driving Brilliant Earth’s showroom and omnichannel sales performance and growth.
- Guide showroom and ecommerce channel sales leaders to build their teams, achieve sales targets, provide an excellent customer experience, and meet team KPIs in a fast-paced, omni-channel retail environment.
- Oversee Workforce Analytics, and drive the optimization of productivity while meeting customer demand.
- Drive a successful sales training program, aimed to provide an excellent onboarding experience using engaging content, while preparing the team to deliver an exceptional customer experience.
- Introduce process and system improvements aimed to improve efficiency of the team and improve the customer experience.
- Foster a culture of high sales performance, luxury customer experience, and continuous improvement with the goal of expanding and elevating the showroom experience.
- Translate forecasts and business goals into strategic sales strategies and goals at the department, showroom and individual level.
- Collaborate with business leaders across the organization on cross-functional initiatives, e.g. HR, Operations, Customer Care, Marketing and Finance.
- Provide analysis-based insights to drive improved customer experience and sales performance, including showroom and e-commerce channel performance, sales per labor hour metrics, NPS, and other KPIs.
- Develop the leadership ability of Customer Experience Managers and Regional Managers; collaborate with leaders to motivate and inspire their teams.
- Strategically scale sales growth by utilizing technology.
- Stay abreast of retail and eCommerce industry trends, bringing best-in-class and trend-forward strategies to improve the customer experience and drive the goal of establishing Brilliant Earth as the premier global jewelry brand.
- Lead a team of approximately 400 direct and indirect reports, and inspire excellence in performance and service.
Qualifications
- 10+ years’ experience in a sales leadership role, managing retail and eCommerce channels, luxury brands preferred.
- Experience scaling brick & mortar operations for service oriented or digitally native brands.
- Demonstrated experience managing teams to achieve / exceed goals.
- A true passion for developing and building high-performing sales teams in an environment focused on luxury products/experiences.
- Proven track record of recruiting and retaining high performing and accountable managers and staff.
- Highly organized with focus on execution, problem solving, and improving processes.
- Highly analytical with an ability to translate data into actionable insights, strategies and goals.
- Robust CRM or ERP software experience (NetSuite, Salesforce a plus).
- Ability to travel domestically approximately once per quarter.
- BA degree or equivalent, preferred.
Characteristics
- Motivated self-starter with high efficiency work style.
- Excellent written and verbal communications in a customer facing, luxury setting.
- Attention to detail.
- Ability to think critically and adapt quickly in a flexible environment.
- Exceptional time management skills and accountability.
- Team player with an ability to work collaboratively.
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts.
- Entrepreneurial spirit / self-starter.
- Interest in socially and environmentally responsible organizations and products.
Leadership Team Board
- Beth Gerstein - Co-Founder, CEO
- Eric Grossberg - Co-Founder, Executive Chairman of the Board
- Sharon Dziesietnik - SVP, Customer Operations
- Jaime Yas - SVP, Human Resources
- Ian Bickley - Board Member
- Beth Kaplan - Board Member
- Jennifer Harris - Board Member
- Attica Jaques - Board Member
- Gavin Turner - Board Member
Experience Requirements
- Executive
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
