[Hiring] Technical Account Manager @Five9
Apr 03, 2025 - Five9 is hiring a remote Technical Account Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented.
- Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services
- Effectively communicate project plans, progress and status both internally and to Customer organization
- Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives
- Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site
- Partner with Customers to optimize the Five9 call center software solution
- Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with the specific sales and/or services opportunity requirements
Qualifications
- 4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering
- Strong skills in project management, client relationship management, and technical expertise
- Contact Center industry experience
- Strong practical understanding of VoIP applications and its principles
- Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology
- Well-versed in Salesforce CRM
- Outstanding customer facing verbal and written communication skills
- Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously
- Willingness to travel occasionally to customer sites
- B.A./B.S. or equivalent experience
Preferred Qualifications
- Strong understanding of PC and its operating systems
- Experience with SaaS model and applications
- Development experience
Company Description
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
