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Sales / Business
Technical Account Manager
@Katalon, Inc.
[Hiring] Technical Account Manager @Katalon, Inc.
Mar 18, 2025 - Katalon, Inc. is hiring a remote Technical Account Manager. đź’¸ Salary: attractive compensation package with quarterly performance bonus. đź“ŤLocation: USA.
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Role Description
As a Technical Account Manager (TAM) at Katalon, you will serve as a trusted advisor for enterprise customers, ensuring they derive maximum value from our platform. You will work closely with clients, providing guidance on best practices, troubleshooting complex technical issues, assisting with integrations, and driving product adoption.
- This role requires a deep understanding of software testing, automation frameworks, and enterprise SaaS solutions.
- The ideal candidate has experience in customer-facing technical roles and a passion for helping customers succeed.
Requirements
- Serve as the primary technical point of contact for assigned enterprise customers.
- Assist customers in adopting Katalon by identifying blockers and providing tailored adoption strategies.
- Conduct Technical Health Checks to assess the customer’s testing maturity and provide recommendations for improvement.
- Proactively monitor customer usage and provide guidance on best practices to maximize ROI.
- Act as a trusted advisor, guiding customers on how to leverage the full potential of Katalon’s platform.
- Provide hands-on technical troubleshooting for complex product issues.
- Work cross-functionally with support, product, and engineering teams to resolve escalations.
- Manage and coordinate issue resolution, ensuring timely and effective responses.
- Identify recurring issues and collaborate with product teams to drive long-term solutions.
- Assist customers in integrating Katalon with their internal systems and third-party tools (e.g., Jira, Jenkins, GitHub, API connections).
- Provide guidance on custom configurations to meet enterprise needs.
- Partner with solution architects and developers to optimize integrations and automation workflows.
- Deliver personalized training sessions on product features, best practices, and advanced automation techniques.
- Conduct deep dives into advanced features to ensure customers are equipped with the knowledge they need.
- Facilitate Q&A sessions and hands-on workshops tailored to customer needs.
Qualifications
- 4-8 years of experience in software testing, automation frameworks, or SaaS technical account management.
- 2+ years of experience in a customer-facing technical role, such as TAM, solutions engineer, or product support lead.
- Strong knowledge of test automation tools and frameworks (e.g., Selenium, Appium, JUnit, TestNG).
- Ability to create and manage automation testing projects using Java or JavaScript.
- Familiarity with CI/CD pipelines and DevOps practices.
- Strong understanding of APIs, integrations, and cloud-based platforms.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Experience working with enterprise customers in a SaaS or cloud environment.
- Strong verbal and written communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.
- Ability to work independently while collaborating effectively with cross-functional teams.
Benefits
- Attractive compensation package with achievable and compelling Quarterly Performance Bonus (modeled at 90% of gross monthly salary).
- Self-Managed Paid Time Off (PTO) – We trust our employees to manage their time responsibly.
- 100% company-paid Medical, Dental, & Vision insurance for employees and their dependents.
- 401(k) retirement plan with company match.
- A diverse, inclusive, and collaborative work environment where innovation and growth are encouraged.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
attractive compensation package with quarterly performance bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
