[Hiring] Strategic Account Manager @Rithum
Mar 29, 2025 - Rithum is hiring a remote Strategic Account Manager. 💸 Salary: unspecified. 📍Location: USA.
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Strategic Account Manager for our Brands platform, you are responsible for developing and managing client relationships you are the primary relationship owner for Rithum Retail Media clients under a managed services agreement. You play a critical role in driving performance, strategic opportunities as aligned with client objectives, and ensuring the seamless management of scope as defined in the agreement. You have a deep knowledge of ecommerce dynamics, channel-specific requirements and best practices, and an understanding of economic trends to effectively guide client strategy. You align Rithum’s services with each client’s business objectives, identifying growth opportunities, and adapting strategies to achieve client renewals and expansions. You design and execute client roadmaps, leveraging performance insights, industry trends, and cross-functional collaboration with our Technical Execution, Sales, and Product teams to exceed client goals. This role requires a proactive approach to account health, mitigating risks, and supporting successful client renewals.
Responsibilities
- Develop and oversee strategic, data-driven account plans focused on growth, optimization, and alignment with client goals.
- Identify opportunities for new channel expansions, optimizations, and diversification.
- Collaborate with clients on channel strategy, pricing, catalog optimization, and promotional tactics that drive revenue.
- Regularly review and analyze client performance across key metrics to identify trends, opportunities, and areas for improvement.
- Use data to adjust strategies and optimize client accounts to ensure strong performance and satisfaction.
- Provide actionable insights based on client KPIs, industry benchmarks, and emerging channel dynamics.
- Conduct regular assessments of channels, identifying issues related to listing accuracy, and/or compliance.
- Address channel-specific requirements to maintain healthy channel presence.
- Oversee the execution of daily, weekly, and monthly tasks to maintain smooth operations and timely delivery of strategic initiatives.
- Coordinate cross-functional projects, ensuring alignment on goals, timelines, and outcomes to meet client expectations.
- Conduct in-depth research on channel trends, competitor activity, and platform updates to keep clients competitive and informed.
- Share insights on industry shifts and new features on platforms to adapt strategies in a rapidly evolving landscape.
- Demonstrate deep understanding of Rithum and channel platform capabilities, and tools used to optimize client programs.
- Maintain regular touchpoints through scheduled calls and conduct strategic business reviews to discuss performance, goals, and upcoming opportunities.
- Serve as a trusted advisor to clients, providing proactive recommendations and ensuring alignment with their e-commerce strategy.
- Expand strategic client relationships including key decisionmakers/stakeholders
- Proactively identify risks, including channel issues, and work with internal teams to resolve them promptly.
- Maintain clear communication with internal stakeholders and clients to ensure transparency around challenges and solutions.
- Advocate for client renewals by demonstrating ongoing value and aligning account strategy with long-term goals.
- Collaborate with Renewal for Brands to identify and pursue upsell and cross-sell opportunities, based on client needs and potential for growth.
Qualifications
Minimum Qualifications
- 2+ years of experience managing client portfolios, with a focus on enterprise and strategic accounts in e-commerce or retail media.
- Proven track record developing and implementing strategic plans, with measurable success in improving client performance in Amazon Advertising, Walmart Connect Ads, Amazon DSP, and Criteo
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies.
- Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
- Demonstrated ability to generate insights on performance, channel health, and industry trends to guide client strategy.
- Exceptional communication and presentation skills, with the ability to influence senior leadership and clients alike.
- Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in marketing, business administration, or related field
- Amazon Ads Certifications
- Experience using the Rithum platform or similar tools to analyze and optimize client data
- Familiarity with industry leading platforms and tools
Travel
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
