[Hiring] Solutions Consultant @NICE
Apr 02, 2025 - NICE is hiring a remote Solutions Consultant. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
Due to continual success and growth, our presales team is looking for a Solutions Consultant to help bring ProActive AI Agent’s revolutionary proactive customer journey automation and engagement into new clients and industries. In this role, you'll strive to become a trusted business and technical advisor to the client’s team, building strong professional relationships and discovering ways in which ProActive AI Agent journeys can be designed to solve operational challenges and deliver high ROI on enterprise KPIs.
ProActive AI Agent is a cloud-hosted multi-channel proactive conversation platform, and part of NICE CXone's suite of customer engagement software. ProActive AI Agent leverages artificial intelligence and robust business rule and data processing engines to help global brands transform their customer journeys into new sources of revenue and recaptured op-ex through highly specialized digital conversations.
- Craft interesting narratives and develop demonstrations that tell a concise and cohesive story about how ProActive AI Agent solves key enterprise business challenges.
- Have (or be able to rapidly gain) a comprehensive understanding of AI concepts, tools, and technologies in the pursuit of guiding clients through the facts and fiction of the marketplace in ways that differentiates ProActive AI Agent from competing solutions.
- Have (or be able to rapidly gain) a deep understanding of the client’s business and their key performance drivers to determine how ProActive AI Agent can most effectively deliver dramatic improvements.
- Lead discovery workshops with target clients, providing guidance on best-in-class proactive journey design and technical architecture.
- Manage client proof of value projects through designing the solution, working with implementation for deployment, submitting and following tickets for work items, helping tune AI models, monitoring journey performance, and designing enhancements to deliver the value needed to close the sale.
- Anticipate technical problems, provide guidance for effective adoption, and communicate best practices based on a comprehensive understanding of the opportunity.
Qualifications
- Five or more years of highly technical SaaS experience, preferably in sales engineering, presales consulting, or a similar customer-facing delivery role.
- Extremely strong commercial awareness.
- Proven relationship management experience, with the ability to communicate with, present to, and influence both technical and operations stakeholders all the way up to the C-Suite.
- Ability to manage multiple opportunities and different workstreams concurrently without loss of quality or diligence while under intense time and business pressure.
Requirements
- Be professionally approachable. Build strong, trusted partnerships with clients, partners, and with your colleagues at NICE.
- Be a consultant. Actively engage in the discovery of client challenges to solve them intelligently. You will listen a lot more than you speak.
- Be prepared to deliver. Maintain a commercially aware mindset that shapes the way you design, demonstrate, and manage the delivery of proactive journey automation.
- Be hungry for new knowledge. The technology landscape is ever-changing, as are the demands and concerns of enterprises worldwide.
- Be a teammate. You will have your own independent responsibilities to execute on, but we all work as one team. Everyone pitches in.
- Be ready to show up. Travel for on-site presentations, workshops, support activities, conferences, and events (c. 20% of the time).
- Be driven to win. We don’t just talk about technology because we love it, we design and deliver journeys that transform businesses.
Benefits
- Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
- As the market leader, every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
