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Sales / Business
Senior Commercial Manager
@Cuckoo
[Hiring] Senior Commercial Manager @Cuckoo
Mar 27, 2025 - Cuckoo is hiring a remote Senior Commercial Manager. 💸 Salary: annual salary of circa £70,000. 📍Location: UK.
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Role Description
As a Senior Commercial Manager (In-Life), you will play a pivotal role in leading base management, customer retention and growth initiatives for Cuckoo. You will be at the heart of executing our base growth strategy, driving the customer renewals process, x-sell and up-sell campaigns, and enhancing customer ARPU (Average Revenue Per User). You will lead our Retention squad, as well as heading-up initiatives to expand existing customer value and loyalty.
- Create and implement the retention strategy, plan key actions and work with teams across the company to ensure successful execution.
- Manage the pricing strategy to maximize customer retention and lifetime value (LTV) as Cuckoo’s customer base grows.
- Develop and execute plans to increase customer revenue and ARPU by offering attractive growth propositions, pricing strategies and effective cross-sell and up-sell opportunities.
- Lead teams from Product, Acquisition, Delivery, Digital and Customer Experience to develop and launch offers, services and propositions that address customer needs while driving value.
- Use customer data, market trends and competitor analysis to find opportunities for growth and create targeted offers.
- Work with the Customer Experience team to create retention offers that align with Cuckoo’s values and improve retention performance.
- Lead efforts to improve customer loyalty, satisfaction, and lifetime value through customer-focused initiatives.
- Develop and implement offers that reduce churn and increase retention, using data and customer insights to inform decisions.
- Monitor key metrics such as revenue, ARPU, customer satisfaction, churn and provide insights and recommendations for improvement.
- Stay updated on industry changes, new regulations and emerging technologies to keep Cuckoo competitive.
Qualifications
- Ample experience in Commercial Management, Product Management, or Marketing roles within the telecommunications industry.
- Familiarity with customer lifetime value and the available levers to grow this.
- A great understanding of pricing techniques, revenue management principles, and product lifecycle management.
- A proven track record of developing and launching successful growth propositions and pricing strategies that drive revenue and enhance customer value.
- Experience in customer segmentation, market analysis, and competitive benchmarking to inform commercial decisions.
- Excellent analytical, strategic thinking, and problem-solving skills, with the ability to translate insights into actionable plans.
- Great leadership and communication skills, with the ability to influence stakeholders and drive cross-functional collaboration.
- The ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Good knowledge of customer retention strategies, including save offers and loyalty programs, is highly desirable.
Benefits
- Annual salary of circa £70,000
- 4x Life Assurance
- Income Protection
- Salary Sacrifice Pension
- 30 days holiday plus statutory bank holidays
- Enhanced Sick Leave
- Enhanced Family Leave
- Private Healthcare
- Private Dental Care
- Cycle 2 Work Scheme
- Health Cash Plan
- Shopping Discounts
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
annual salary of circa £70,000
|
Remote
Location
UK
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
