[Hiring] Sales Operations Specialist @Computer Task Group, Inc

Role Description

The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems—primarily Salesforce—across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization.

• Serve as the primary support contact for Salesforce users, responding to questions related to:
  • System navigation and usage
  • Standard sales processes
  • Report and dashboard interpretation
• Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
• Triage user requests and escalate complex system design or automation issues as needed
• Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
• Support recurring reporting needs for sales leadership and operations
• Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts
• Monitor and support data hygiene across key sales objects
• Identify recurring data or process issues and flag them to system owners
• Reinforce adherence to defined commercial processes and data standards
• Assist with user setup, access requests, and permissions (as delegated)
• Support testing and validation of new reports, dashboards, and enhancements
• Provide operational support during system updates or process changes
• Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs
• Act as a liaison between business users and system owners, translating business questions into system outputs

Qualifications

• Bachelor’s degree in business, information systems, analytics, or related field preferred
• Salesforce certification highly desired
• 2+ years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes.

Requirements

• 2+ years of experience building and maintaining reports and dashboards in Salesforce
• Strong understanding of sales processes and commercial performance metrics
• Experience supporting a broad user base with varying technical skill levels

Preferred Qualifications

• Experience in Sales Operations, Commercial Operations, or Business Analytics
• Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
• Experience supporting a global or matrixed sales organization

Soft Skills

• Strong communication and documentation skills
• Highly organized, detail-oriented, and comfortable managing multiple requests
• Able to adapt and learn quickly, providing information on system updates and process changes

Additional Information

• No third-party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To Apply

To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations to Jamie Robinson at [email protected] .

The expected base salary for this position ranges from $19.65 to $24.82 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.