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Sales / Business
RCM Sr. Client Manager
@Medusind
[Hiring] RCM Sr. Client Manager @Medusind
Mar 25, 2025 - Medusind is hiring a remote RCM Sr. Client Manager. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
We are seeking a highly skilled and experienced Senior Client Manager in Revenue Cycle Management (RCM) to join our dynamic team. This role will be responsible for overseeing and optimizing the revenue cycle process for our Radiation Oncology clients, ensuring the smooth functioning of the RCM operations.
- Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships.
- Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance.
- Anticipate client concerns and proactively address potential challenges.
- Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up.
- Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection.
- Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies.
- Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle.
- Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance.
- Use data to drive process improvements and make recommendations for enhanced efficiency and profitability.
- Investigate and resolve any escalated billing or collection issues promptly.
- Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns.
- Ensure timely follow-up and resolution of denied or rejected claims.
- Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.
- Recommend process improvements and implement best practices to optimize the RCM workflow.
- Contribute to internal process documentation and training materials.
Qualifications
- Bachelor’s degree in healthcare administration, Business, Finance, or equivalent experience in the industry (Radiation Oncology experience preferred).
- Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP, Radiation Oncology Certified Coder - ROCC) preferred.
- 5+ years of experience in Revenue Cycle Management or related healthcare finance roles.
- Proven experience in client relationship management.
- Deep understanding of healthcare billing, coding, compliance, and insurance processes.
- Ability to analyze complex data and provide actionable insights.
- Strong communication, negotiation, and interpersonal skills.
- Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention.
- Exceptional problem-solving abilities and attention to detail.
- Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions.
- Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client.
- Advanced proficiency in RCM software and Microsoft Office Suite, data analytics, and process improvement initiatives.
- Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly.
- Ability to monitor team performance and make adjustments as needed to improve team and individual performance.
- Occasional travel may be required depending on client needs.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
