[Hiring] Pre Sales-Technical Support @ZigZag Global
Mar 27, 2025 - ZigZag Global is hiring a remote Pre Sales-Technical Support. 💸 Salary: unspecified. 📍Location: Spain.
Role Description
As the first Pre-Sales Technical Support hire in Spain, you will play a key role in launching ZigZag’s presence in the Spanish market, working closely with our first Spanish Business Development Manager. Your primary responsibility will be to accelerate the sales cycle by providing technical expertise during the pre-sales stage, ensuring seamless communication between the sales and implementation teams. You will offer technical assessments, product demonstrations, and clear solutioning to facilitate smooth and efficient onboarding for our new Spanish customers and partners.
This role offers an exciting opportunity to drive ZigZag's growth in Spain and establish the company as a key player in the market. As a pivotal team member in this expansion, you will have high visibility within ZigZag, making a direct impact on our success in the region.
Key Responsibilities:
- Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack.
- Assist with RFI/RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design.
- Assess financial and budget impacts of proposed solutions and provide cost-effective recommendations.
- Gather insights from prospects and customers to help shape product roadmap and enhancements.
- Ensure proposed solutions are viable for both retailers and ZigZag, preventing delays during implementation. Support pilot projects and proof of concepts.
- Provide technical assistance to existing customers and facilitate upselling of new features.
- Work closely with sales and retailer stakeholders to eliminate technical barriers and speed up contract signing.
- Establish and maintain relationships with technical decision-makers within retail businesses.
- Advocate for ZigZag’s key features, including Paid Returns, Live Exchanges, and Refund to Gift Card.
- Support marketing with product collateral, competitive analysis, and Spanish market insights.
- Identify and develop new business opportunities and custom technical requirements.
- Continuously improve and refine internal processes for efficiency.
Qualifications
- Previous experience in pre-sales technical support, solutions engineering, or similar roles within technology, logistics, or e-commerce industries.
- Ability to establish trust with key stakeholders, especially at a technical level.
- Understanding of customer needs, competitive landscape, and financial impact of technical solutions.
- Highly motivated and proactive, capable of working independently in a new market.
- Strong verbal and written communication skills in Spanish and English, with the ability to deliver compelling presentations.
- Ability to analyse data and insights to drive strategic decisions.
- Collaborative approach, working effectively with sales, implementation, and customer success teams.
Benefits
- 22 working days holiday + public holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday.
- Fully remote working within Spain.
- Learning and Development (L&D) budget and allocated time to utilise it.
- Home Office equipment.
- Employee referral bonus scheme.
- Flexible working hours.
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| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Spain
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
