[Hiring] Outbound Sales Specialist @AJMedia

Role Description

Turn conversations into conversions. Drive revenue through every customer touchpoint.

As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.

What You'll Do

• Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
• Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
• Identify upsell and cross-sell opportunities based on customer purchase history and preferences
• Partner with the retention team to align outbound messaging with active promotions and campaigns
• Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
• Hit and exceed weekly/monthly sales targets and KPIs
• Collect and relay customer feedback to marketing and product teams to improve offers

Qualifications

• 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
• Ability to hit monthly quota - competitive enough to improve the quota every month
• Natural communicator — warm, persuasive, and genuinely curious about the people you talk to
• Thrive with targets and not afraid of rejection — see every 'no' as data
• Tech-savvy with CRM tools, helpdesks, and sales platforms
• Ability to think on your feet, handle objections smoothly, and adapt tone across channels
• Bring energy, accountability, and a competitive drive to everything you do

Requirements

• Experience in DTC ecommerce brands (Sales team) or high-growth startups (bonus points)
• Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall (bonus points)
• Track record of exceeding sales quotas in a remote environment (bonus points)

Benefits

• Uncapped commission — your earnings grow with your performance
• Work with a fast-moving, results-obsessed team building category-defining brands
• Clear career path into senior roles
• 100% remote — work from wherever you do your best work
• Competitive salary + commissions
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators