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Sales / Business
Lead Account Manager
@TrustFlight
[Hiring] Lead Account Manager @TrustFlight
Mar 04, 2025 - TrustFlight is hiring a remote Lead Account Manager. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Lead SaaS Account Manager, you will take a strategic leadership role in managing and developing key client relationships while overseeing a small team of Account Managers. You will be responsible for ensuring our clients receive exceptional service, driving account growth, and leading a high-performing team.
- Manage existing client accounts and identify opportunities for upselling and cross-selling
- Ensure client satisfaction and retention
- Mentor your team to achieve their targets
- Act as the main point of contact for all account-related queries
- Gain a deep understanding of our products and services
Key Responsibilities
- Lead, mentor, support and grow a small team of Account Managers, ensuring they achieve performance targets and deliver exceptional customer service
- Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions
- Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities
- Achieve assigned targets for sales volume and strategic objectives in assigned accounts while also driving team-wide performance
- Collaborate with internal teams, including Sales, Customer Success, Marketing, Finance and Product, to ensure alignment and support in meeting customer needs and objectives
- Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively
- Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction
- Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Act as a point of escalation for more complex client queries
- Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management
- Drive best practices in account management and develop strategies to enhance customer satisfaction, retention, and revenue growth
Qualifications
- Experience in Business Administration, Sales, or a relevant field or equivalent Aviation Industry account management experience
- Proven ability to lead and develop a team, with experience in mentoring, coaching, and performance management
- At least 5 years of experience in account management, with at least 2 years of leadership or team management experience
- Aviation Software industry experience would be an advantage
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including ELT level
- Solid experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills in English, proficiency in another language would be a plus
- Ability to prioritise among competing tasks and delegate work where required
- Critical thinking and problem-solving skills with a proactive, solution-orientated mindset
- The ability to use AI to maximise efficiency and provide account management at scale
Benefits
- Competitive salary and performance-based incentives
- Flexible working conditions with remote and on-site options
- Comprehensive benefits package including health, vision, and dental insurance
- Opportunities for professional growth and advancement
- A supportive and collaborative work environment
How to Apply
Interested candidates are invited to send their resumes along with a cover letter explaining why they are the best fit for the role.
At TrustFlight, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer.
Join us at TrustFlight to grow your career and make a positive impact on aviation safety.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
